Head of People Services

Head of People Services Manchester/Hybrid FT Perm Competitive Salary + Benefits

We are one of the UK\’s leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction.
Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website, and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022. Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider.

The purpose of the Head of People Services role is to oversee the day-to-day operations of the People Services team, including processes, technology, and resource allocation. You will collaborate with cross-functional teams to enhance people processes using automation and AI, ensuring our practices are employee-centric, scalable, and effective. In turn you will ensure that a great employee experience is delivered throughout.

Key Responsibilities:

To include but not limited to:

• Identifying and implementing process improvements to enhance efficiency, quality, and cost-effectiveness of People Services
• Building and maintaining strong relationships with People Business Partners, senior management, and other stakeholders to ensure effective service delivery.
• Creating and championing a culture of engagement where team members can do their best work and customers experience empathetic, professional, and knowledgeable support.
• Designing and delivering People Services ensuring end-to-end connection across the People team.
• Creating people knowledge/content for employee facing knowledge documents.
• Being customer focussed in designing and delivering People Services for employees.
• Evaluating, developing, implementing, and modifying service delivery processes with governance across all internal stakeholders.
• Supporting the end-user to create an exceptional employee experience through application support, training, and standard work documentation.

Key Requirements:

• Educated to Degree standard or demonstrable experience in a similar sized and fast paced organisation.
• Experience of working in a similar leadership level role.
• Ability to influence and manage change and deal effectively with change management initiatives.
• Strong planning, organisational and project management skills.
• Experience in understanding and translating the priorities of the business and integrating the people value proposition and strategies to meet the needs of the business.
• Track record of strong business partnership and cross functional collaboration within a dynamic, fast paced environment; a strategic leader who takes initiative and ownership,
• Ability to effectively conduct virtual presentations and training sessions.
• Effective analytical ability in order to develop and analyse options, recommend solutions to and solve complex problems and issues.
• Previous experience of managing third party supplier relationships.
• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.

Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• \’Spire for you\’ reward platform – discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For us, it\’s more than just treating patients; it\’s about looking after people.