At a Glance
- Tasks: Lead the admin team and ensure excellent patient service at our new Perth clinic.
- Company: Join Spire Healthcare, a leading independent hospital group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Be part of an exciting journey in private healthcare and make a real difference.
- Qualifications: 2+ years in leadership roles with strong customer service and administration skills.
The predicted salary is between 30000 - 40000 £ per year.
Spire is currently going through an exciting phase of their journey and opening a clinic in Perth, Scotland which is due to be open towards the end of the year/beginning of 2027. We are looking for driven candidates who are passionate about private healthcare to come along on this amazing journey with us. For the opening of the new clinic we are looking for an Admin Team Lead to join the team.
Spire Healthcare is one of the UK’s leading independent hospital groups and the largest in terms of revenue, with 38 hospitals and eight clinics across England, Wales and Scotland. Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialties include Ophthalmology, Dermatology, Gynaecology and Orthopaedics.
Duties and responsibilities
- Working varied reception and admissions shifts in a hands-on capacity, supporting and overseeing the team
- Promotion of Spire’s Purpose, vision, mission, values and behaviours
- Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
- Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
- Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
- Achieving KPI targets including credit card capture, GP data and DNA’s
- To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
- To undertake Datix incident investigations
- To represent the department at various meetings, including Patient Experience, Infection control and process meeting, driving improvements and implementing change
- Actively participating in the promotion of good communication and liaison with other hospital/clinic departments.
- To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
- To ensure the reception environment projects a professional, smart image at all times including staff adherence to the clinics uniform policy
- To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
Who we're looking for
Essential
- Excellent numeracy, literacy and IT Skills
- Minimum 2 years leadership experience in a highly customer service/administration focused role
- Proven people management experience within a medium sized team
- Excellent organisation and communication skills
- Outstanding customer care skills with the ability to handle difficult situations
- Emotional resilience, able to hold difficult conversations
- The ability to manage change
- Healthcare background is essential
- Able to work full time hours which will include working up to 8pm some evenings which would be included in your rota.
Desirable
- A qualification in leadership, administration and/or customer service
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.
If you feel you could apply your experience to this exciting role and are motivated by the opportunity, then please apply today.
For more information about the role, please contact Michelle via: michelle.hutchison@spirehealthcare.com
Perth Clinic - Admin Team Lead in Edinburgh employer: Spire Healthcare
Spire Healthcare is an exceptional employer, offering a dynamic work environment at the new Perth clinic, where you can play a pivotal role in shaping patient care. With a strong commitment to employee well-being, we provide a comprehensive benefits package, including generous annual leave, private medical insurance, and opportunities for professional growth within a supportive team culture. Join us on this exciting journey in private healthcare, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Perth Clinic - Admin Team Lead in Edinburgh
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Spire Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Spire Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Spire Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Perth Clinic - Admin Team Lead in Edinburgh
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Spire Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Spire Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Spire Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Spire Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Spire Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Spire Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
