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For Companies At a Glance
- Tasks: Be the friendly voice for patients, guiding them through their healthcare journey.
- Company: Join Spire Healthcare, a leader in patient care with a supportive team culture.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time hours with opportunities for growth and development.
Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in Brentwood has multiple exciting opportunities for Customer Service Advisors to join our dedicated Private Patient Team on a Part Time basis to cover Monday to Friday 4pm-7pm (plus occasional Saturdays as required). This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a role that’s fast-paced, rewarding, and people-focused.
What you’ll be doing
As part of the Private Patient Team, you’ll be the first point of contact for patients looking to fund their own treatment. You’ll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way. Day to day you will:
- Respond to patient enquiries by phone and email in a professional, friendly manner
- Provide quotations for procedures
- Explain next steps and book consultations, tests, or procedures
- Accurately handle patient details and maintain records in our CRM and SAP systems
- Liaise with internal teams to ensure patients receive the right information quickly and efficiently
What we’re looking for
- Experience in a customer service or reception-style role, handling high volumes of enquiries
- Excellent communication and organisational skills
- Strong numeracy skills with the ability to calculate procedure costs
- A professional, calm telephone manner
- Ability to multitask, prioritise, and work accurately under pressure
- Knowledge of the private healthcare sector is desirable but not essential
Working Hours: 15 hours per week to cover 4pm - 7pm Monday to Friday, there may be the occasional Saturday morning when required.
Contract Type: Permanent, Part time
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
Our people are our difference; it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee’s well-being through work life balance, on-going development, support and reward. For us, it’s more than just treating patients; it’s about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Customer Service Advisor employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spire Healthcare. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling enquiries and providing support to patients.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and organisational skills. Share examples of how you've successfully managed high volumes of enquiries in the past, as this is key for the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for in the job description.
Showcase Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect how you would interact with patients.
Be Professional Yet Approachable: We want to see your professional side, but also your warm personality! Make sure your application conveys a balance of professionalism and approachability, as this is key in a people-focused role like this.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Private Patient Team.
How to prepare for a job interview at Spire Healthcare
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in a healthcare setting. Familiarise yourself with common procedures and costs, as well as the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult situations or high volumes of enquiries. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Highlight your organisational and numeracy skills during the interview. Be ready to discuss specific examples from your past experiences where you've successfully managed multiple tasks or calculated costs accurately. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Personable
Since this role is all about supporting patients, it's crucial to convey warmth and professionalism. During the interview, maintain a friendly tone and engage with your interviewer. Show them that you can connect with people and provide excellent customer service, even under pressure.
