At a Glance
- Tasks: Lead patient experience initiatives and drive meaningful improvements in healthcare.
- Company: Join Spire Healthcare, a respected independent provider focused on quality care.
- Benefits: Enjoy 35 days annual leave, private healthcare, gym benefits, and more.
- Other info: Flexible part-time role with opportunities for professional growth.
- Why this job: Make a real impact on patient experiences while developing your career in healthcare.
- Qualifications: Experience in patient experience or service improvement is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Description
Spire Healthcare, Cardiff | Pontprennau | Quality & Governance Specialist (Patient Experience)| Part Time - 15 hours per week | Permanent
Spire Cardiff Hospital is looking for a motivated and reliable Quality & Governance Specialist (Patient Experience Lead) to join our hardworking Governance team on a Permanent basis.
This is a unique opportunity to shape and lead the hospital's patient experience agenda.
Working across departments and alongside senior leaders, consultants and multidisciplinary teams, you'll help ensure patient feedback drives meaningful improvements, strengthens service quality and enhances the experience of patients and their families.
If you enjoy influencing positive change, using insight to improve services and ensuring people feel heard and supported, this could be an excellent next step in your healthcare career.
About the Role
As a Quality & Governance Specialist (Patient Experience Lead), you will lead the hospital's patient experience programme, ensuring feedback, complaints, surveys and engagement activities are translated into learning, action and measurable improvement.
The role combines patient experience, governance, service improvement and reporting, helping the organisation identify opportunities to strengthen quality, responsiveness and regulatory assurance.
At Spire, you'll work in a modern, patient-focused environment where quality and care come first.
A key aspect of the position is engaging with patients and families through Duty of Candour and investigation processes.
Through open, compassionate communication, you'll help ensure their experiences and perspectives are represented throughout reviews, including Key Serious Incident (KSI) investigations, while supporting the effective and timely resolution of concerns.
Why Join Us
At Spire Healthcare, you'll be part of a respected independent healthcare provider where continuous improvement is genuinely valued.
You'll work closely with experienced leaders and colleagues who are committed to creating outstanding patient experiences, sharing learning and supporting professional development.
This is an opportunity to influence change across the hospital while developing specialist expertise within governance, patient experience and service improvement.
Duties and Responsibilities
- Lead the hospital's Patient Experience and Engagement Framework.
- Coordinate complaints, concerns, compliments and patient feedback in line with policy and quality standards.
- Support patients and families through Duty of Candour and investigation processes.
- Ensure the patient and family voice is reflected within Key Serious Incident (KSI) reviews and improvement activities.
- Monitor patient experience metrics, complaints data, audits and engagement outcomes.
- Analyse feedback, survey results and quality indicators to identify themes, risks and opportunities for improvement.
- Develop, implement and monitor action plans arising from patient feedback, complaints and governance activity.
- Chair and coordinate the Patient Experience Group (PEG).
- Act as the hospital lead for patient experience surveys and insight programmes.
- Produce reports, dashboards, trend analysis and case studies for governance committees and senior leaders.
- Work collaboratively with Heads of Department, consultants and multidisciplinary teams to improve patient pathways and service quality.
- Promote patient and family involvement in service development initiatives.
- Share learning, positive feedback and best practice across the hospital.
- Support governance audits, compliance requirements and regulatory assurance activities.
- Attend daily safety huddles and contribute to quality improvement discussions.
- Support the Hospital Director and Senior Management Team with governance activities in the absence of the Quality & Governance Manager.
Days/Hours
Part Time, 15 hours per week, Monday – Friday between 08:00 – 17:00
Who we're looking for
- Experience leading patient experience, customer experience, complaints, feedback or service improvement initiatives.
- Previous experience within healthcare is desirable.
- Knowledge of governance, quality improvement, customer-focused practice and regulatory requirements.
- Understanding of how feedback, complaints, survey results and quality metrics can be used to drive improvement.
- Experience handling sensitive concerns professionally, compassionately and with sound judgement.
- Strong analytical skills with the ability to interpret data, identify trends and recommend practical improvements.
- Experience producing reports, dashboards, presentations and performance information.
- Competent IT skills, including Microsoft Excel, Power Point and data analysis tools.
- Excellent communication and relationship-building skills with the ability to engage effectively with patients, families, consultants and colleagues at all levels.
- Highly organised with strong attention to detail and the ability to manage competing priorities.
- Proactive, adaptable and solution-focused in approach.
- Committed to maintaining confidentiality, information governance and professional standards.
- Able to work independently while building strong collaborative relationships across multidisciplinary teams.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package designed to support your wellbeing, both inside and outside of work. This includes:
- 35 days’ annual leave inclusive of bank holidays (pro rata) – helping you maintain a healthy work-life balance
- Access to private healthcare and health insurance options – giving you reassurance and faster access to care
- Gym and wellbeing benefits – supporting your physical and mental wellbeing
- Free on-site parking – making your day-to-day easier
- A supportive team within a leading independent healthcare provider – where you'll feel valued and part of something meaningful
- Employer and employee contributory pension with flexible retirement options – supporting your future
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening – helping you stay on top of your health
We commit to our employees well-being through work life balance, on-going development, support and reward.
Inclusion Statement
We are committed to creating an inclusive environment and welcome applications from all backgrounds.
For further information about this role please contact Alison Roberts on alison. roberts@spirehealthcare. com.
Closing date: We're reviewing applications as they come in, so early applications are encouraged.
Quality and Governance Specialist in Cardiff employer: Spire Healthcare
Spire Manchester Hospital is an exceptional employer, offering a supportive and flexible work environment for Bank Engineers. With a commitment to employee well-being, competitive pay, and opportunities for professional growth, our team thrives in a culture that values care and excellence. Join us in making a difference in healthcare while enjoying benefits like weekly pay, pension access, and discounts through our 'Spire for you' reward platform.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Governance Specialist in Cardiff
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
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We think you need these skills to ace Quality and Governance Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Spire Healthcare, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Spire Healthcare
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Spire Healthcare.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Spire Healthcare.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Spire Healthcare can really resonate with interviewers and show your commitment to the field.
