At a Glance
- Tasks: Manage self-pay patient enquiries and convert leads into appointments.
- Company: Join Spire Healthcare, a leading independent healthcare provider.
- Benefits: Enjoy 35 days annual leave, competitive pension, and private medical insurance.
- Other info: Work in a fast-paced, collaborative team environment with excellent growth opportunities.
- Why this job: Kickstart your career in private healthcare with full training and support.
- Qualifications: Strong customer service skills and a target-driven mindset.
The predicted salary is between 28200 - 32000 £ per year.
Spire Healthcare is recruiting a Self-Pay Administrator to join our Patient Support Centre Sales team based in St Mellons, Cardiff. This is an excellent opportunity for someone with strong customer service skills to begin or develop a career within private healthcare. Full training will be provided.
The Self-Pay Administrator is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.
About the Patient Support Centres:
The Patient Support Centres provide clinically aligned administrative services across inpatient admissions, outpatient activity and self-pay pathways. The service supports the effective management of patient enquiries and booking processes on behalf of the hospitals it serves, ensuring accuracy and a high standard of patient experience.
Key Responsibilities:
- Manage self-pay patient enquiries via telephone, email and online platforms
- Handle enquiries from initial contact through to appointment booking
- Convert warm leads into appointments and sales to meet KPI targets
- Deliver a high standard of customer service in line with private healthcare expectations
- Manage and prioritise your own workload effectively
- Use multiple systems to support enquiry handling and booking processes
- Promote Spire's Values and Purpose, contributing to a culture of service excellence
- Build positive relationships through clear and effective communication
About You:
- Strongly target-driven with a customer-focused approach
- Confident using a range of systems and technology
- Enjoy working in a fast-paced, collaborative team environment
- Strong communication and interpersonal skills
- Able to work effectively within a hub while supporting a national sales framework
Working Hours:
37.5hrs per week, worked across Monday to Friday between 8:00am and 7:00pm. Saturday: 9:00am - 4:00pm (as required)
Benefits:
- 35 days annual leave inclusive of bank holidays
- Competitive pension with flexible retirement options
- 'Spire for You' benefits platform with cashback and discounts
- Free Bupa health screening
- Private medical insurance
- Life assurance
Spire Healthcare is one of the UK's leading independent healthcare providers, operating hospitals and clinics across England, Wales and Scotland. We are proud to be an equal opportunities employer and are committed to creating an inclusive environment where our people can thrive.
Private Patient Sales Advisor in Cardiff employer: Spire Healthcare
Spire Healthcare is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Located in St Mellons, Cardiff, the role of Private Patient Sales Advisor provides a unique opportunity to thrive in the private healthcare sector, with comprehensive training and a competitive benefits package including generous annual leave and private medical insurance. Join us to be part of a dedicated team that values service excellence and fosters positive relationships with patients.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Sales Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spire Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spire Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Private Patient Sales Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spire Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Spire Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spire Healthcare!
How to prepare for a job interview at Spire Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
