At a Glance
- Tasks: Provide top-notch customer service and manage patient bookings efficiently.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a competitive salary.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service or office roles.
The predicted salary is between 30332 - 37072 £ per year.
As a Patient Contact Centre Advisor, you will be responsible for ensuring the provision and maintenance of an efficient patient customer service experience within the centre.
Duties and Responsibilities:
- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
- Manage the telephone lines in an effective and timely manner.
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations).
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter.
Who are we looking for:
- Demonstrable literacy and numeracy skills.
- Track record of successful delivery in a similar role, in an office and/or customer service environment.
- Experience of handling high call volumes in a fast-paced environment.
- High level of PC literacy and experience of using multiple systems and programmes.
- Excellent interpersonal and communication skills.
- The ability to work effectively as part of a team.
- Able to work under pressure and to tight deadlines, with good organisational skills.
Benefits:
- 35 days annual leave inclusive of bank holidays - pro rata.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free Car park.
- Free DBS.
- Private medical insurance.
- Life assurance.
Our Values:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
We commit to our employees' well-being through work-life balance, ongoing development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
For us, it's more than just treating patients; it's about looking after people.
Patient Contact Centre Advisor in Cardiff employer: Spire Healthcare
Spire Manchester Hospital is an exceptional employer, offering a supportive and flexible work environment for Bank Engineers. With a commitment to employee well-being, competitive pay, and opportunities for professional growth, our team thrives in a culture that values care and excellence. Join us in making a difference in healthcare while enjoying benefits like weekly pay, pension access, and discounts through our 'Spire for you' reward platform.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Contact Centre Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spire Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spire Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Contact Centre Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spire Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Spire Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spire Healthcare!
How to prepare for a job interview at Spire Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
