Patient Experience Lead in Cambridge

Spire Cambridge Lea Hospital is seeking a dedicated Governance Specialist to join our Governance team on a permanent basis (15 hours per week) Monday + 1 other weekday. 7.5 hr, some flexibility to start time 8/9am.

This is a fantastic opportunity to work across a wide range of clinical and non-clinical departments, collaborating closely with consultants and multidisciplinary teams to drive continuous improvement in patient safety and care quality. Please note that this CAN be done in conjunction with another role in the hospital and does not specifically require a clinical background, although this will be helpful.

Duties and responsibilities:

• To lead on the PSIRF framework to thoroughly investigate and take action relating to patient safety incidents (including mortality).
• To lead on the duty of candour activity of the hospital including notifying all appropriate bodies including CQC.
• The post holder must demonstrate excellent communication and interpersonal skills with ability to influence change.
• Must also be able to interrogate data and turn into meaningful actions to deliver positive change.
• The post holder is responsible for ensuring that there is a focus on the delivery of person-centred approach to the resolution of reviews, promoting patient involvement and using all patient and carer/family feedback to improve practice, processes and experience.
• The post holder needs to be proactive in dealing with issues without instruction as appropriate, be a self-starter.

Who we're looking for:

• Knowledge of the UK governance, regulatory and legislative framework.
• Good knowledge of relevant regulatory, governance and complaints frameworks.
• Ability to handle sensitive issues professionally and compassionately, using sound judgement and a person-centred approach.
• Experience of dealing with patients and other stakeholders.
• Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences.
• Able to work to tight timescales.
• Confidence to make decisions in an appropriate manner when direction is not available.
• Self-starter with experience of dealing with patients and other stakeholders.
• Demonstrable experience in healthcare.
• Ability to manage conflict and negotiate outcomes.
• IT literate and a competent user of MS Office suite.

Benefits:

• 35 days annual leave inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
• Free Bupa wellness screening.
• Private medical insurance.
• Life assurance.

Our Values:

• Driving clinical excellence.
• Doing the right thing.
• Caring is our passion.
• Keeping it simple.
• Delivering on our promises.
• Succeeding and celebrating together.

We commit to our employees’ well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.