At a Glance
- Tasks: Be the friendly face of our hospital, welcoming and assisting patients with care.
- Company: Join Spire Healthcare, a leading independent healthcare provider dedicated to outstanding patient care.
- Benefits: Enjoy weekly pay, competitive rates, free parking, and access to discounts.
- Other info: Flexible shifts available, with opportunities for training and career progression.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Great communication skills and customer service experience are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Spire Cambridge Lea Hospital are currently looking to recruit experienced Receptionist staff to join the team on the bank. You will be a first point of contact at the hospital for patients, so will politely and courteously register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.
Duties and Responsibilities
- Welcoming, registering, including the accurate collection of credit card details and patient information.
- Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
- Discharge of patients onto computer system ensuring accuracy of all information.
- Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
- Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
Who we're looking for
- A personable individual with the ability to work on own initiative as well as part of a team.
- Good basic PC skills, including Word, Excel and Outlook.
- Excellent customer service skills.
- High degree of accuracy in administration.
- Great communication skills at all levels.
- Experience in a customer service environment.
- Experience with information management systems.
- Switchboard experience desirable.
7.5 hour shifts available between: 6am - 9pm Mon - Sun.
Contract Type: Bank
Benefits:
- Bank colleagues are paid weekly.
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave.
- Save an average of £50 per month with our free onsite car park.
- Access to Spire Healthcare pension.
- Access to Blue Light Card discounts.
- Free uniform.
- Free DBS.
- Full induction, including mandatory training updates.
- Opportunities for further training and progression into permanent posts.
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.
About Spire Healthcare
Spire Healthcare is a leading independent healthcare provider, operating 38 hospitals and over 50 clinics across England, Wales and Scotland. We are committed to delivering outstanding patient care and continually investing in our people, services, and facilities. For us, it's more than just treating patients – it's about looking after people. Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Bank Receptionist in Cambridge employer: Spire Healthcare
Spire Yale Hospital in Wrexham is an exceptional employer, offering a supportive and friendly work environment for Scrub Nurses and ODPs. With a commitment to employee well-being, we provide generous benefits including 35 days of annual leave, private medical insurance, and opportunities for professional development. Located near the stunning Snowdonia National Park and with excellent transport links, working here means being part of a high-performing team dedicated to delivering outstanding patient care while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spire Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spire Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bank Receptionist in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spire Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Spire Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spire Healthcare!
How to prepare for a job interview at Spire Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
