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- Tasks: Lead improvements in patient experience and drive positive change in healthcare.
- Company: Join Spire Healthcare, a leading independent hospital group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and wellness screenings.
- Why this job: Make a real impact on patient care and enhance their experiences.
- Qualifications: Experience in healthcare, excellent communication skills, and a proactive attitude.
- Other info: Be part of a diverse team committed to clinical excellence and patient care.
The predicted salary is between 36000 - 60000 £ per year.
Spire Bushey Hospital have an exciting opportunity for a Patient Experience Lead to lead and drive improvements to the patient experience. This role is full time (37.5 hours) working Monday to Friday.
Duties and responsibilities:
- To lead and drive improvements to the patient experience utilising all information available within Spire.
- Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.
- The post holder must demonstrate excellent communication and interpersonal skills with ability to influence change.
- Must also be able to interrogate data and turn into meaningful actions to deliver positive change.
- The post holder is responsible for ensuring that there is a focus on the delivery of person-centred approach to the resolution of complaints, concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/family feedback to improve practice, processes and experience.
- The post holder needs to be proactive in dealing with issues without instruction as appropriate, be a self-starter and be able to chair and inspire the patient experience committee.
Who we’re looking for:
- Good working knowledge of the CQC.
- Experience of dealing with patients and other stakeholders.
- Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences.
- Able to work to tight timescales.
- Confidence to make decisions in an appropriate manner when direction is not available.
- Self-starter with experience of dealing with patients and other stakeholders.
- Demonstrable experience in healthcare.
- Knowledge of healthcare processes.
- Keen interest in Hospital development and service improvement.
- Ability to build relationships with Stakeholders.
- Ability to manage conflict and negotiate outcomes.
- IT literate and a competent user of MS Office suite.
Benefits:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
- Save an average of £50 per month with our free onsite car park.
We commit to our employees’ well-being through work life balance, on-going development, support and reward.
Our Values:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Patient Experience Lead in Bushey employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience Lead in Bushey
✨Tip Number 1
Get to know the company inside out! Research Spire Bushey Hospital, their values, and recent initiatives. This will help you tailor your approach and show that you're genuinely interested in improving patient experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to patient experience and conflict resolution. Use real-life examples from your past experiences to demonstrate your skills and how you can drive improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Spire team and making a difference in patient care.
We think you need these skills to ace Patient Experience Lead in Bushey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Patient Experience Lead role. We want to see how you can drive improvements and enhance patient experiences, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since this role requires excellent communication and interpersonal skills, use your application to demonstrate these abilities. We recommend using clear, concise language and maybe even sharing a brief story that illustrates your knack for building relationships with diverse audiences.
Highlight Your Data Skills: The ability to interrogate data and turn it into meaningful actions is key for this position. Be sure to mention any experience you have with data analysis or how you've used data to influence positive change in previous roles. We love seeing those numbers in action!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Spire Healthcare
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Spire Healthcare's values and how they align with your own. Familiarise yourself with the CQC standards and be ready to discuss how your experience can drive improvements in patient experience.
✨Showcase Your Communication Skills
As a Patient Experience Lead, excellent communication is key. Prepare examples of how you've effectively communicated with patients and stakeholders in the past. Think about times when you influenced change or resolved conflicts, and be ready to share those stories.
✨Data-Driven Decision Making
Since the role involves interrogating data to improve patient experience, brush up on your analytical skills. Be prepared to discuss how you've used data in previous roles to inform decisions and drive positive outcomes. Bring specific examples that highlight your ability to turn data into actionable insights.
✨Be Proactive and Self-Starting
The interviewers will be looking for someone who can take initiative. Think of instances where you’ve taken charge of a project or resolved an issue without being prompted. Highlight your self-starter attitude and how it has led to successful outcomes in your previous roles.
