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For Companies At a Glance
- Tasks: Be the friendly voice for patients seeking private healthcare support.
- Company: Join Spire Healthcare, a leader in patient care with a supportive culture.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Other info: Flexible full-time and part-time roles available in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Spire Healthcare's Patient Support Centre in Brentwood has multiple opportunities for Customer Service Advisors to join our dedicated Private Patient Team. We're hiring across a range of full-time and evening-based part-time contracts, offering flexibility to suit different working patterns. This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a fast-paced, rewarding, and people-focused role.
Working hours
- Full-time (37.5 hours): Shifts between 8am-7pm, Monday to Friday, plus 1 in 4 Saturdays (8am-4pm)
- Part-time (evenings):
- 20 hours: 3pm-7pm, Monday to Friday + 1 in 4 Saturdays (8am-4pm)
- 5 hours: 3:30pm-7pm, Monday to Friday + 1 in 4 Saturdays (8am-4pm)
What you'll be doing
As part of the Private Patient Team, you'll be the first point of contact for patients looking to fund their own treatment. You'll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way. Day to day you will:
- Respond to patient enquiries by phone and email in a professional, friendly manner
- Provide quotations for procedures
- Explain next steps and book consultations, tests, or procedures
- Accurately handle patient details and maintain records in our CRM and SAP systems
- Liaise with internal teams to ensure patients receive the right information quickly and efficiently
What we're looking for
- Experience in a customer service or reception-style role, handling high volumes of enquiries
- Excellent communication and organisational skills
- Strong numeracy skills with the ability to calculate procedure costs
- A professional, calm telephone manner
- Ability to multitask, prioritise, and work accurately under pressure
- Knowledge of the private healthcare sector is desirable but not essential
Contract Type: Permanent
Benefits
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. For us, it's more than just treating patients; it's about looking after people. If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Sales Advisor in Brentwood employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Brentwood
✨Tip Number 1
Get to know the company! Research Spire Healthcare and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients, it's crucial to convey information clearly and professionally. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Private Patient Team at Spire Healthcare.
We think you need these skills to ace Sales Advisor in Brentwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect how you'd interact with our patients.
Be Professional Yet Approachable: We want to see your professional side, but don’t forget to let your personality shine through! A warm and approachable tone in your written application can make a big difference in how we perceive you.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Spire Healthcare
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in the healthcare sector. Familiarise yourself with common procedures and costs, as well as the importance of providing clear information to patients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your customer service experience during the interview. Be ready to share specific examples of how you've handled high volumes of enquiries or resolved customer issues. This will demonstrate your ability to thrive in a fast-paced environment and reassure them that you can manage patient interactions effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and healthcare. Think about how you would explain complex information in a simple way, as this is crucial for the role. Practising with a friend or in front of a mirror can help you refine your answers and improve your confidence.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm for the position and helps you determine if the company is the right fit for you.