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For Companies At a Glance
- Tasks: Support patients through their healthcare journey with exceptional service and organisation.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Other info: Flexible working hours and ongoing development opportunities await you.
- Why this job: Make a real difference in people's lives while growing your career in healthcare administration.
- Qualifications: Strong customer service skills and a passion for helping others are essential.
The predicted salary is between 36000 - 60000 £ per year.
Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in Brentwood has multiple exciting opportunities for Admissions Administrators and Outpatient Appointments Administrators to join our team on a Permanent basis. Whether you're looking to start or grow your career in healthcare administration, or you already have strong customer service experience and want a more meaningful role, this could be the opportunity for you.
About the Roles
Both teams play a vital part in delivering an exceptional experience for every patient. As an Admissions Administrator, you'll guide patients through the next steps of their hospital journey - confirming procedures, managing forms and documentation, and ensuring all administrative details are complete and accurate. As an Outpatient Appointments Administrator, you'll support patients right from their first appointment - scheduling bookings, liaising with consultants and insurers, and ensuring everything runs smoothly.
What you’ll be doing
- Taking calls from patients, answering queries with professionalism and empathy.
- Managing and maintaining patient bookings using our computerised systems (SAP, RIS).
- Sending admission forms and ensuring information is accurately captured.
- Liaising with consultants, insurers, and clinical teams to ensure everything is in place.
- Supporting with patient letters, documentation, and medical coding queries.
- Completing spreadsheets, updating records, and ensuring all admin tasks meet high standards.
What we’re looking for
- Exceptional customer service and communication skills.
- The ability to multitask, stay organised, and prioritise effectively.
- IT confidence and willingness to learn new systems quickly.
- Proven administration or call centre experience (an advantage but not essential).
- A friendly, approachable manner and a genuine passion for helping people.
Working Hours: 37.5 hours per week. Shifts vary between 8am and 7pm Monday to Friday, plus the occasional Saturday 8am-4pm. Please only apply if you can commit to these hours.
Contract Type: Permanent, Full time.
Benefits
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. For us, it's more than just treating patients; it's about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Administrators in Brentwood employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrators in Brentwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spire Healthcare. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills and organisational abilities can shine in the Admissions or Outpatient roles. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent Spire Healthcare with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administrators in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Admissions or Outpatient Appointments Administrator. Highlight your customer service experience and any relevant admin skills to show us you’re the right fit!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping people and why you want to join our team at Spire Healthcare. Keep it friendly and professional, just like we are!
Show Off Your IT Skills: We love tech-savvy candidates! If you’ve got experience with computerised systems or are quick to learn new software, make sure to mention it. We want to know you can handle our systems with ease.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Spire Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Admissions or Outpatient Appointments Administrator. Familiarise yourself with the tasks mentioned in the job description, like managing patient bookings and liaising with consultants. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for these roles, prepare examples from your past experiences where you've successfully handled queries or resolved issues. Think about times when you showed empathy and professionalism, as these qualities are crucial in healthcare administration.
✨Practice Multitasking Scenarios
Given the fast-paced nature of the job, practice how you would handle multiple tasks at once. You might be asked to describe how you would manage a busy phone line while updating patient records. Consider role-playing with a friend to simulate this environment and build your confidence.
✨Be Ready to Discuss IT Skills
As you'll be using computerised systems like SAP and RIS, be prepared to discuss your IT skills and any experience with similar systems. If you haven't used these specific tools before, express your willingness to learn and adapt quickly, which is something employers value highly.