At a Glance
- Tasks: Lead and develop the Reception and Ward Admin teams while ensuring excellent patient care.
- Company: Spire Parkway Hospital, a leading independent healthcare group in the UK.
- Benefits: Competitive salary, 35 days annual leave, private medical insurance, and wellness screening.
- Other info: Join a diverse and inclusive culture focused on employee well-being and development.
- Why this job: Make a real difference in patient care and lead a passionate team.
- Qualifications: Previous reception experience and at least 2 years in a leadership role.
The predicted salary is between 37052 - 45286 £ per year.
Description
Reception and Ward Admin Team Leader | Spire Parkway Hospital | Competitive salary + Excellent Benefits | Full Time (37.5hrs) | Solihull, Birmingham
Spire Parkway Hospital have an exciting new vacancy for an experienced Reception and Ward Admin team leader to join the team on a full-time basis.
This is an exciting opportunity to lead our reception and ward administration function, ensuring a high-quality service is delivered to patients, visitors, consultants, and colleagues.
You will be responsible for overseeing the day-to-day operation of the reception and ward administration teams, driving service excellence, and supporting the delivery of outstanding patient care.
Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services.
Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding.
The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
They provided emotional support to patients, families and carers.”
Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands.
This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care.
We have 51 bedrooms and five operating theatres.
Duties & Responsibilities (not limited to)
- Lead, and develop the Reception and Ward Administration teams.
- Working varied reception shifts in a hands- on capacity, supporting and overseeing the team
- Promotion of Spire’s Purpose, vision, mission, values and behaviours
- Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
- Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
- Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
- Actively involved in recruitment, training and induction
- Achieving KPI targets as set by central Spire
- To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
- To undertake Datix incident investigations
- To represent the department at various meetings, including Patient Experience, driving improvements and implementing change
- Actively participating in the promotion of good communication and liaison with other hospital departments.
- Undertake all work in accordance with company hospital policies and procedures.
Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
- To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
- To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
- To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
Who we're looking for
- You must have previous reception experience
- Excellent numeracy, literacy and IT Skills
- Minimum 2 years leadership experience in a highly customer service focussed role
- Proven people management experience within a medium sized team
- Outstanding customer care skills with the ability to handle difficult situations
- Emotional resilience, able to hold difficult conversations
- The ability to manage change
- Someone who can drive customer service
- Excellent communication skills, organised and can showcase excellent patient care.
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion.
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
We commit to our employees’ well-being through work life balance, on-going development, support and reward.
Spire Healthcare are proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive culture for all.
Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland.
It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients.
It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
For us, it's more than just treating patients; it's about looking after people.
Reception and Ward Admin Team Leader in Birmingham employer: Spire Healthcare
Spire Yale Hospital in Wrexham is an exceptional employer, offering a supportive and friendly work environment for Scrub Nurses and ODPs. With a commitment to employee well-being, we provide generous benefits including 35 days of annual leave, private medical insurance, and opportunities for professional development. Located near the stunning Snowdonia National Park and with excellent transport links, working here means being part of a high-performing team dedicated to delivering outstanding patient care while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Ward Admin Team Leader in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Spire Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Spire Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Spire Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Reception and Ward Admin Team Leader in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Spire Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Spire Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Spire Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Spire Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Spire Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Spire Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
