At a Glance
- Tasks: Lead quality improvements and enhance patient experiences in a dynamic healthcare environment.
- Company: Join Spire Parkway Hospital, a leading independent hospital group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a competitive salary.
- Other info: Be part of a diverse team dedicated to clinical excellence and patient satisfaction.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in quality improvement or clinical governance is essential; relevant qualifications are a plus.
The predicted salary is between 40000 - 50000 £ per year.
Description
Quality and Governance Manager | Spire Parkway Hospital | Birmingham, West Midlands | Private Hospital | 37.5 hours per week, Full Time | Permanent | Excellent Benefits
Spire Parkway Hospital have an exciting opportunity for an experience Quality and Governance Manager to lead and drive improvements to the patient experience.
Our vision is to be recognised as a world-class healthcare provider, bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care.
Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services.
Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding.
The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
They provided emotional support to patients, families and carers.”
Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across the West Midlands.
This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care.
We have 51 bedrooms and five operating theatres.
Duties and responsibilities
- To work closely with the Director of Clinical Services, Hospital Director, Lead Consultant for Clinical Governance and the MAC Chair in driving clinical excellence, quality and the Clinical Governance Framework within the hospital.
- To display and promote excellent clinical leadership in all areas of the hospital.
- To promote excellent customer service throughout the hospital, facilitating and co-ordinating corporate and local customer service initiatives and providing appropriate support to colleagues.
- To lead and drive improvements to the patient experience utilising all information available within Spire.
- Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.
- Provide leadership, expert advice and direction staff across the organisation with regards to Quality and Governance.
- Ensure a robust integrated governance framework is in place with complies with current legislation and the requirements of regulatory bodies including the CQC and JAG.
- Support OSH in maintaining its’ commitment to be a quality healthcare environment.
- Be responsible for the operational day to day management of the Quality and Governance Agenda and those working within it.
- Ensure the incident reporting systems are well managed and issues responded to appropriately and thoroughly.
- Manage OSH policy and procedures framework.
Who we're looking for
- Registered with NMC or HCPC is desirable
- Relevant clinical qualifications are desirable, however not essential if equivalent experience in quality improvement or clinical governance experience can be demonstrated.
- Previous experience operating at senior level
- Experience of undertaking clinical audits
- Experience of undertaking Root Cause Analysis
- Attended and obtained recent PSIRF training
- Quality Improvement (QI) or Project Management qualification/training.
- Computer literate with a comprehensive understanding of word and excel and be able to transfer data into charts with Excel and other programmes.
- Good facilitation and interpersonal skills.
- Ability and experience of collating data, interpreting data accurately, report writing and minute taking, demonstrating excellent attention to detail
- Experience in healthcare governance, risk management or related field, project management ideally management of the CQC registration process and complaints management.
- Good working knowledge of the CQC.
Working knowledge of CQC standards, auditing and developing improvement plans, collating and analysing statistical information and producing reports.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park.
We commit to our employees’ well-being through work life balance, on-going development, support and reward.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue.
From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive culture for all.
Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Quality and Governance Manager in Birmingham employer: Spire Healthcare
Spire Manchester Hospital is an exceptional employer, offering a supportive and flexible work environment for Bank Engineers. With a commitment to employee well-being, competitive pay, and opportunities for professional growth, our team thrives in a culture that values care and excellence. Join us in making a difference in healthcare while enjoying benefits like weekly pay, pension access, and discounts through our 'Spire for you' reward platform.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Governance Manager in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Spire Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Spire Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Spire Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality and Governance Manager in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Spire Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Spire Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Spire Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Spire Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Spire Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Spire Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
