At a Glance
- Tasks: Lead a passionate team to deliver exceptional hospitality and support patient care.
- Company: Join Spire Parkway Hospital, a top-rated private healthcare provider in Birmingham.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Hospitality experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Spire Parkway Hospital are looking to recruit a Hospitality Team Lead to join their fantastic and dedicated team on a permanent basis. Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding.
The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.” Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.
Duties and Responsibilities:
- To work in close liaison with the clinical staff, understanding the special needs of the hospital on a day to day basis
- Lead and support team of Host and Catering Assistants
- To be responsible for the day to day maintenance of the equipment provided, checking for faults and supply shortages and reporting them to the line manager
- Compliance with all Health and Safety at Work regulations including COSHH
- Work with guidance on moving and handling, as identified in corporate and local policy and discussed at Mandatory training sessions
- Quality assurance and patient confidentiality must be maintained at all times.
- Using your previous waitressing / waiting experience, you will ensure meals and beverages are delivered to patients’ rooms
- Responding to any ad-hoc requests from patients to ensure their comfortable stay
- Assisting the catering and housekeeping teams with day-to-day duties
Who we're looking for:
- A customer service-focused approach
- Leadership experience
- Excellent communication and interpersonal skills
- Previous experience in hospitality
- Able to work as part of a team
- Willing and able to complete mandatory training for COSHH, Manual Handling, Infection Control and Health & Safety in-house
Benefits:
- We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For further information about this role or for an informal conversation about the range of career options available, please contact Lukala on email Lukala.weber@spirehealthcare.com
For us, it's more than just treating patients; it's about looking after people.
Hospitality Team Lead in Birmingham employer: Spire Healthcare
Spire Parkway Hospital in Solihull is an exceptional employer, offering a supportive and compassionate work environment where staff are dedicated to providing outstanding patient care. With a strong focus on employee well-being, the hospital provides generous benefits including 35 days of annual leave, private medical insurance, and opportunities for professional development, making it an ideal place for those seeking a fulfilling career in hospitality within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Lead in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Spire Healthcare. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Spire Healthcare
Don't be shy about reaching out to Spire Healthcare directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Team Lead in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Spire Healthcare and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Spire Healthcare
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
