Bank Receptionist in Birmingham

We have an opportunity for a Receptionist to join their team of staff in the reception department. This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Duties and responsibilities:

• To ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times.
• Providing an efficient administrative service within the hospital, operating within established policies and procedures.
• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face.
• Supporting inpatient bookings by entering inpatient/day cases onto computer system.
• Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate.
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis.
• To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed.
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
• To maintain confidentiality of all information acquired with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• To present a professional, smart image at all times, ensuring adherence to hospital uniform policy.
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

Who we're looking for:

• Experience of working on a reception or in a similar customer facing environment.
• Previous experience working on a reception in the healthcare industry.
• Basic knowledge of hospital systems (or similar), including processes and procedures.
• Understanding of medical terminology.
• Knowledge of the healthcare market.
• Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.

Benefits:

• Bank colleagues are paid weekly.
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave.
• Unsocial Enhancements, dependent upon shift pattern worked (won’t be applicable for all).
• Access to Spire Healthcare pension.
• Access to Blue Light Card discounts.
• Smart spending discounts (in addition to Blue Light discounts) via ‘Spire for You’.
• Wellbeing Centre access via ‘Spire for You' .
• Free uniform.
• Free DBS.
• Full induction, including mandatory training updates.
• Opportunities for further training and progression into permanent posts.
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.

Our Values:

• Driving clinical excellence.
• Doing the right thing.
• Caring is our passion.
• Keeping it simple.
• Delivering on our promises.
• Succeeding and celebrating together.
• Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.