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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage patient registrations at the bank.
- Company: Join Spire Healthcare, a leading independent hospital group in the UK.
- Benefits: Flexible hours, competitive salary, free parking, and opportunities for training.
- Why this job: Make a positive impact on patients' experiences in a professional healthcare environment.
- Qualifications: Strong communication skills and a professional appearance are essential.
- Other info: Enjoy career progression opportunities and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Spire Elland is currently looking for a Bank Receptionist to help cover sickness and annual leave.
Job Purpose
To provide an exemplary high level of customer service at all times to patients and consultants, exceeding all expectations. To provide an efficient administrative service within the hospital, operating within established policies and procedures, legislation and guidelines. To ensure a positive memorable first impression both face to face and over the telephone, instilling confidence in Spire hospitals to ensure repeat custom and contribute towards an excellent reputation.
Duties and Responsibilities
- Welcoming, registering and directing patients and consultants as required to the hospital, in a warm, professional caring manner.
- Ensuring all sensitive information including personal details is handled in accordance with legislative and company policies, agreeing and conforming to accurate data entry.
- Maintaining confidentiality of all information regarding patients, consultants and staff.
- Ensuring all patients have accurate details attached to their account including a correct date of birth, address, NHS GP, and funding.
- Admitting patients to the ward in accordance with hospital procedures, providing information as appropriate.
- Processing in-patient/out-patient charges, including accurate documentation of payments.
- Operating the hospital switchboard in a professional and efficient manner.
- Undertaking various clerical duties including registering patients onto the system, making follow up appointments, and updating patient details.
- Contributing to the general cleanliness, neatness and smooth running of all reception areas.
- Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
- Providing and receiving patient information in accordance with the Data Protection Act and Spire policies.
- Presenting a professional, smart image at all times, ensuring adherence to hospital uniform policy.
- Carrying out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Experience
Whilst no formal qualifications are required, you must be able to communicate clearly with other members of staff and patients, and your personal appearance must be of a high standard expected in a professional healthcare environment.
Benefits
- Bank colleagues are paid weekly.
- Competitive rates for bank colleagues who work on a flexible basis.
- Free onsite car park.
- Access to Spire Healthcare pension.
- Free uniform.
- Free DBS.
- Full induction, including mandatory training updates.
- Opportunities for further training and progression into permanent posts.
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist resourcing team.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue.
Bank Receptionist employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Research what a Bank Receptionist does at Spire Elland and think about how your skills match up. This will help you stand out when you chat with them!
✨Tip Number 2
Practice your customer service skills! Since this role is all about making a great first impression, try role-playing with a friend or family member. Show them how you'd welcome patients and handle calls professionally.
✨Tip Number 3
When you get the chance to meet the team, be yourself! Show your personality and let your warmth shine through. Remember, they’re looking for someone who fits in with their caring culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find loads of helpful resources there to guide you through the process.
We think you need these skills to ace Bank Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Bank Receptionist, you'll be the first point of contact for patients and consultants. Make sure to highlight any previous experience in customer service roles, showcasing how you’ve gone above and beyond to exceed expectations.
Keep It Professional: Your application should reflect the professional image we uphold at Spire. Use clear, concise language and ensure your personal appearance is mentioned if relevant. Remember, first impressions count!
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any errors and make sure all information is accurate. This shows us you can handle sensitive information responsibly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Spire Healthcare.
How to prepare for a job interview at Spire Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Receptionist at Spire Elland. Familiarise yourself with their values and how they prioritise customer service. This will help you tailor your answers to show that you’re the perfect fit for their team.
✨Practice Your Customer Service Skills
Since this role is all about providing exemplary customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Practising these scenarios will help you articulate your skills clearly during the interview.
✨Dress to Impress
First impressions matter, especially in a professional healthcare environment. Make sure you present a smart and professional image that aligns with Spire’s uniform policy. This shows that you take the role seriously and respect the company’s standards.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your interest in the position but also helps you gauge if Spire Elland is the right fit for you.
