Administrator - Outpatient Bookings

Outpatient Appointments Administrator | Outpatients | Full Time | Permanent | Brentwood Spire Healthcare\’s East London and Essex hub have exciting opportunities for Administrators to join our team as an Outpatient Appointments Administrator. This is an excellent opportunity to develop a career in healthcare. As an Outpatient Administrator you will process and deliver the administration at all stages of the booking process for the entire East London & Essex Hub. To provide a high standard of customer service to all patients, consultants, NHS partners, staff and visitors and any key Hub stakeholders. You will ensure the provision and maintenance of an efficient patient administration service within the hospital hub and provide information to patients, consultants, and other relevant departments in a timely and courteous manner. Duties and Responsibilities – Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP), RIS – Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers\’ products, policies and initiatives – Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date – Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held – Maintain departmental electronic and manual filing systems accurately – Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines – Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate – Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests – Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies Who we\’re looking for – Proven experience within an administrative and/or customer service environment – An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel. – Excellent communication skills, both written and verbal. – An ability to build relationships not only with colleagues but also with Consultants, Patients, Secretaries. – Proficiency in Microsoft Office, particularly Word, Outlook and Excel. – Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail. Working Hours: Full time 37.5 hours over 5 days. 7.5hrs shifts between 8am-7pm, Monday to Friday including occasional Saturdays. Please ensure you are able to commit to the above before submitting an application. Contract Type: Permanent, Full time Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: – 35 days annual leave inclusive of bank holidays – Employer and employee contributory pension with flexible retirement options – \’Spire for you\’ reward platform – discount and cashback for over 1000 retailers – Private medical insurance – Life assurance Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: – Driving clinical excellence – Doing the right thing – Caring is our passion – Keeping it simple – Delivering on our promises – Succeeding and celebrating together Our people are our difference; it\’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee\’s well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it\’s more than just treating patients; it\’s about looking after people. If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible