Administrator (NHS)

Spire Wellesley Hospital are looking for an NHS Administrator to join our fantastic team. This is a full-time role working 37.5 hours per week, Monday to Friday.

Spire Wellesley Hospital has 3 Theatres (2 laminar flow) and an endoscopy unit, a 33 bedded Surgical Ward covering a wide variety of specialties including Orthopaedics, Bariatrics, General Surgery, Vascular, Plastics, Gynae, Ophthalmology, Spinal, Urology, ENT.

Job Purpose:

• To assist the Hospital to ensure that NHS patients are seen and treated in line with national Referral to Treatment timescale.

• To liaise with hospital stakeholders to ensure patient outcomes are followed up and actioned.

• To assist the ELE Hub NHS Pathway Manager in understanding NHS pathway breach dates and actions taken to achieve them.

Overall Responsibilities:

• To produce and oversee the monthly hospital NHS breach report

• To action ongoing NHS contract requirements and liaise with departments as appropriate.

• To actively work through total open pathways for all NHS patients ensuring the 18-week breach is adhered to.

• To ensure weekly meeting attendance, and actions worked appropriately

• To act as a hospital contact and to be responsible for the internal administrative processes regarding all NHS activity.

• To monitor and administer the patient journey throughout. Ensuring missing outcomes for all consultant led activity in outpatients are update, updating various spreadsheet trackers daily, and generally ensuring all patients are being treated within their allocated time frames.

• To deal with patient appointment queries effectively and change/discharge when necessary, following any investigation work.

• To be responsible and ensure reporting and compliance of key required information

• To monitor NHS patient clinics ensuring slot allocation is available for patient choice as agreed with consultants.

• Liaise and communicate with all other departments across the hospital and hub at all stages of the patient journey to prevent any errors.

• Using email and telephone calls to communicate with other hospitals, GP surgeries and medical secretaries where necessary.

• Friendly, approachable and customer focused manner

• Able to work alone or in a team

• This is a physically demanding role, please take this into consideration when submitting your application

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays

• Employer and employee contributory pension with flexible retirement options

• Access discounts and offers, including cashback and reloadable and/or instantly available retail gift cards to help with day to day costs

• Wellness screening

• Private medical cover tailored to give you peace of mind from day one

• Life assurance

• Free onsite car parking