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- Tasks: Provide top-notch admin support and concierge services to ensure patients receive 5-star care.
- Company: Join Spire Healthcare, a leading independent hospital group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and discounts at over 1000 retailers.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunities for training and career progression await you!
The predicted salary is between 28800 - 43200 £ per year.
Spire Healthcare is one of the UK's leading independent hospital groups and the largest in terms of revenue, with 39 hospitals and eight clinics across England, Wales and Scotland. Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day care patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology and Orthopaedics.
Spire Healthcare Abergele clinic is currently looking for an Administrator to work on reception as well as doing administrative duties. Hours of work are Mon - Fri 8:00 - 16:00 or 12:00 - 20:00 and Sat 8:00 - 14:30. Please only apply if you can commit to this.
The responsibilities of this role will include:
- Providing administrative support across the clinic in addition to concierge services to ensure our patients receive the 5 star care they deserve.
- Being welcoming, patient focused and delivering a high standard of customer service.
- Dealing with enquiries from patients, staff and visitors in a courteous, timely and efficient manner, either face to face or by telephone.
- Practicing and maintaining a high standard of confidentiality at all times and exercising absolute discretion in the use of all patient/consultant and staff information.
- Undertaking various clerical duties.
The ideal candidate will have:
- Experience in customer service, reception and/or administration is highly desired.
- Previous experience in a face-to-face customer service environment preferable (Healthcare, Retail, Hospitality).
- Strong organisational skills, accuracy, and comfort working in a fast-paced environment.
- Good communication skills, being a team player, and having good computer literacy.
Benefits include:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
- Free wellness screening.
- Access to Blue Light Card discounts.
- Private medical insurance.
- Life assurance.
- Free DBS.
- Free car park.
- Free uniform.
- Full induction, including mandatory training updates.
- Opportunities for further training and progression into permanent posts.
- Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team.
Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills. If you feel you could apply your experience to this exciting role and are motivated by the opportunity, then please apply.
Locations
Reception Administrator in Abergele, Conwy employer: Spire Healthcare
Contact Detail:
Spire Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator in Abergele, Conwy
✨Tip Number 1
Get to know the company! Research Spire Healthcare and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Reception Administrator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Spire Healthcare team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Reception Administrator in Abergele, Conwy
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about providing top-notch customer service, make sure to highlight any relevant experience you have in this area. We want to see how you've gone above and beyond for customers in the past!
Be Organised and Detail-Oriented: As a Reception Administrator, being organised is key! Share examples of how you've managed multiple tasks or maintained accuracy in your previous roles. We love a candidate who can juggle responsibilities with ease.
Communicate Clearly: Good communication is essential in this role. When writing your application, be clear and concise. We appreciate candidates who can express themselves well, whether it's in writing or face-to-face.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Spire Healthcare!
How to prepare for a job interview at Spire Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like providing administrative support and delivering high-quality customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about patient interaction, be ready to share examples from your past experiences where you provided excellent customer service. Think of situations where you dealt with enquiries or resolved issues efficiently. This will show that you can handle the fast-paced environment and maintain a welcoming attitude.
✨Practice Confidentiality
Given the importance of confidentiality in healthcare, prepare to discuss how you would handle sensitive information. You might want to mention any previous experience where you had to exercise discretion. This will reassure the interviewers that you understand the significance of maintaining patient confidentiality.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Reception Administrator at Spire Healthcare. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
