At a Glance
- Tasks: Lead improvements in patient experience and drive quality initiatives.
- Company: Spire South Bank Hospital, a leader in private healthcare for 30 years.
- Benefits: 35 days annual leave, private medical insurance, and wellness screenings.
- Other info: Join a supportive team dedicated to clinical excellence and patient satisfaction.
- Why this job: Make a real difference in patient care and enhance healthcare experiences.
- Qualifications: Experience in healthcare, excellent communication skills, and a passion for service improvement.
The predicted salary is between 31504 - 38505 £ per year.
Patient Experience Lead - Quality and Governance Specialist
Patient Experience Lead | Spire South Bank Hospital | Private Hospital | Worcester | 22.5 hours per week | Part Time | Permanent | Excellent Benefits
Spire South Bank Hospital has an exciting opportunity for a Patient Experience Lead to lead and drive improvements to the patient experience.
This role is part time (22.5 hours) in the Quality and Governance team.
Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire.
We work with some of the area\'s most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive.
Our vision is to be recognised as a world-class healthcare provider, bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care.
Main duties of the job
Duties and responsibilities
- Lead and drive improvements to the patient experience utilising all information available within Spire.
Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.
- Demonstrate excellent communication and interpersonal skills with ability to influence change. Interrogate data and turn it into meaningful actions to deliver positive change.
- Ensure a focus on delivering a person-centred approach to the resolution of complaints, concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/family feedback to improve practice, processes and experience.
- Be proactive in dealing with issues without instruction as appropriate, be a self-starter and chair and inspire the patient experience committee.
About us
Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire.
We work with some of the area\'s most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive.
Job responsibilities
Who we\'re looking for
- Good working knowledge of the CQC.
- Experience of dealing with patients and other stakeholders
- Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences
- Able to work to tight timescales
- Confidence to make decisions in an appropriate manner when direction is not available
- Self-starter with experience of dealing with patients and other stakeholders
- Demonstrable experience in healthcare
- Knowledge of healthcare processes
- Keen interest in Hospital development and service improvement
- Ability to build relationships with Stakeholders
- Ability to manage conflict and negotiate outcomes
- IT literate and a competent user of MS Office suite
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- Spire for you reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park.
We commit to our employees well-being through work life balance, ongoing development, support and reward.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Succeeding and celebrating together
Our people are our difference; it\'s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue.
From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Qualifications and Experience
- Good working knowledge of the CQC.
- Experience of dealing with patients and other stakeholders
- Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences
- Able to work to tight timescales
- Confidence to make decisions in an appropriate manner when direction is not available
- Self-starter with experience of dealing with patients and other stakeholders
- Demonstrable experience in healthcare
- Knowledge of healthcare processes
- Keen interest in Hospital development and service improvement
- Ability to build relationships with Stakeholders
- Ability to manage conflict and negotiate outcomes
- IT literate and a competent user of MS Office suite
- #J-18808-Ljbffr
Patient Experience Lead - Quality and Governance Specialist in Worcester employer: Spire Healthcare Ltd
Spire Healthcare Ltd is an excellent employer, offering a supportive work culture that prioritises patient care and employee development. As a Chemotherapy Specialist Nurse at Spire Leicester Hospital, you will benefit from a competitive salary, a comprehensive benefits package, and opportunities for professional growth in a collaborative environment dedicated to making a difference in patients' lives.
