Reception Team Lead in Sutton

Sutton Spire St Anthony's Hospital is currently looking to recruit for a Reception Team Lead to join the team on a full‑time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.

Duties & Responsibilities

• Work varied reception shifts in a hands‑on capacity, supporting and overseeing the team.
• Promote Spire's Purpose, vision, mission, values and behaviours.
• Manage time cards, sickness, annual leave, and other absence while ensuring optimum cover at all times.
• Prepare rotas, flex staff in line with business requirements and within budgetary targets.
• Set annual EE objectives for each team member, hold and document regular 1:1 meetings as well as team briefs.
• Actively involved in recruitment, training and induction.
• Achieve KPI targets as set by central Spire.
• Carry out departmental audits and ensure compliance, including DSE, Health and Safety and staff mandatory training.
• Undertake Datix incident investigations.
• Represent the department at various meetings, including Patient Experience, drive improvements and implement change.
• Actively participate in the promotion of good communication and liaison with other hospital departments.
• Undertake all work in accordance with company hospital policies and procedures, ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
• Maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff.
• Ensure the reception environment projects a professional, smart image at all times, including staff adherence to hospital uniform policy.
• Try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.

Qualifications

• Educated to Higher Education level.
• Excellent numeracy, literacy and IT skills.
• Minimum 2 years leadership experience in a highly customer‑service focussed role.
• Proven people‑management experience within a medium‑sized team.
• Excellent organisational and communication skills.
• Outstanding customer care skills with the ability to handle difficult situations.
• Emotional resilience, able to hold difficult conversations.
• Ability to manage change.
• Someone who can drive customer service.

Benefits

• 35 days annual leave inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• 'Spire for you' reward platform – discount and cashback for over 1000 retailers.
• Private medical insurance.
• Subsidised meals.
• Life assurance.
• Free DBS.
• Free car park.

Our Values

• Driving clinical excellence.
• Doing the right thing.
• Caring is our passion.
• Keeping it simple.
• Delivering on our promises.
• Succeeding and celebrating together.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and offers workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. For us, it’s more than just treating patients; it’s about looking after people.

Closing date: We reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.