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- Tasks: Support patients with enquiries and convert leads into appointments for personalised care.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work across various healthcare services.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
You will predominantly support SelfPay patient enquiries at enquiry, outpatient or in-care stages, while also assisting patients using Private Medical Insurance. Through exceptional service and a consultative approach, you will help convert warm leads into appointments and admissions, contributing to our purpose of delivering outstanding personalised care.
Job responsibilities
- Manage inbound SelfPay enquiries in person, by phone and via email—from initial enquiry to confirmed booking.
- Proactively convert post-consultation patients to imaging, physiotherapy or surgical admissions, ensuring timely access to care.
- Support Patient Service Centres during peak periods, particularly with quote follow-up.
- Communicate clearly with prospective patients, providing information on pricing, procedures, consultants, availability, and taking payments where appropriate.
- Work closely with consultants and medical administration teams to guide patients through next steps in their care.
- Support processing of short-notice bookings across all payors, engaging key stakeholders.
- Deliver high-quality customer service in line with expectations of a leading private healthcare provider.
- Support consultants in adopting digital tools, including pricing, booking and quoting systems.
- Liaise with hospital departments to address communication or administrative issues, ensuring seamless patient experiences.
- Provide information on available patient financing solutions.
- Prepare clear and transparent treatment quotations and follow up within agreed SLAs.
- Support patients navigating PMI pathways, including assistance with preauthorisation.
About us
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
Private Patient Co-ordinator in Norfolk employer: Spire Healthcare Ltd
Contact Detail:
Spire Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Co-ordinator in Norfolk
✨Tip Number 1
Get to know the company inside out! Research Spire Healthcare and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Private Patient Co-ordinator, you'll be chatting with patients all day. Role-play with a friend or family member to get comfortable discussing pricing, procedures, and answering questions clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don’t forget to follow up! After any interviews or meetings, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Private Patient Co-ordinator in Norfolk
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for providing exceptional patient care shine through. We want to see how excited you are about the role and how you can contribute to our mission of delivering outstanding personalised care.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Private Patient Co-ordinator role. We love seeing how your skills match our needs, so don’t be shy about showcasing your customer service expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications and enthusiasm without any confusion.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Spire Healthcare Ltd
✨Know Your Stuff
Familiarise yourself with the services offered by the healthcare provider. Understand the ins and outs of SelfPay and Private Medical Insurance processes, as well as the specific procedures and treatments available. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since the role involves a lot of communication with patients, practice articulating information clearly and concisely. Role-play common scenarios with a friend or family member, focusing on how to explain pricing, procedures, and next steps in a friendly and approachable manner.
✨Showcase Your Customer Service Experience
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you turned inquiries into bookings or resolved issues effectively. This will demonstrate your ability to deliver high-quality service, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or how they measure success in this role. This shows that you're not only interested in the job but also in how you can contribute to the team's goals.