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- Tasks: Manage patient bookings and provide excellent customer service in a hospital setting.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Flexible bank shifts with competitive pay and opportunities for training.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Good literacy and numeracy skills; previous office or customer service experience preferred.
- Other info: Dynamic work environment with potential for career growth in healthcare.
The predicted salary is between 24000 - 36000 £ per year.
To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner. Administrators to work in: Theatres.
Main duties of the job:
- Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP).
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives.
- Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date.
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held.
- Maintain departmental electronic and manual filing systems accurately.
- Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines.
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests.
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- Undertake any training or development as required to acquire skills and knowledge to undertake role competently.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Qualifications:
- Good standard of secondary education with demonstrable literacy and numeracy skills.
- Track record of successful delivery in a similar role, in an office and/or customer service environment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bank Theatre Administrator in Leicester employer: Spire Healthcare Ltd
Contact Detail:
Spire Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Theatre Administrator in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Spire. A friendly chat can open doors and give you insider info about the Bank Theatre Administrator role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of patient administration services. Familiarise yourself with the SAP system and be ready to discuss how you’d handle patient queries efficiently.
✨Tip Number 3
Show off your communication skills! Whether it’s face-to-face or over the phone, practice being courteous and clear. This is key in a role where you’ll be liaising with patients and consultants.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Bank Theatre Administrator in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Bank Theatre Administrator role. Highlight your relevant experience in patient administration and customer service, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to mention your skills with computerised systems like SAP, as well as your ability to maintain accurate records. We want to see how you can contribute to our efficient patient administration service!
Be Courteous and Professional: Since you'll be dealing with patients and consultants, it's important to convey your courteous and professional attitude in your application. Use a friendly tone but keep it professional to reflect the high standards we uphold at Spire.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to hit that 'apply' button!
How to prepare for a job interview at Spire Healthcare Ltd
✨Know Your Stuff
Make sure you brush up on the specifics of the role, especially the patient administration service and the computerised booking system (SAP). Familiarise yourself with Spire Healthcare's policies and the types of insurance they work with. This will show that you're genuinely interested and prepared.
✨Practice Your Communication Skills
Since you'll be dealing with patients and consultants, practice how you would respond to common enquiries. Role-play scenarios with a friend or family member to get comfortable with maintaining a courteous and efficient manner in your responses.
✨Demonstrate Confidentiality Awareness
Be ready to discuss how you would handle sensitive information. Highlight your understanding of the Data Protection Act and how you would ensure confidentiality in your role. This is crucial in a healthcare setting, so make it a key point in your interview.
✨Show Your Team Spirit
Emphasise your ability to work closely with various teams, including clinical staff and pre-authorisation teams. Share examples from your past experiences where you successfully collaborated with others to achieve a common goal, as teamwork is essential in this role.