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- Tasks: Lead and motivate the hospitality team while ensuring top-notch service standards.
- Company: Join Spire Parkway Hospital, a leading independent hospital group in the UK, known for excellent patient care.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and discounts at over 1000 retailers.
- Why this job: Be part of a compassionate team making a real difference in patient care and well-being.
- Qualifications: GCSEs in Maths and English preferred; experience in food service and team leadership required.
- Other info: Full-time role with opportunities for ongoing development and a supportive work environment.
The predicted salary is between 28800 - 42000 £ per year.
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Hospitality Team Leader| Hospitality | Spire Parkway Hospital |37.5 hours per week, Permanent | Solihull |
Spire Parkway Hospital have an exciting opportunity for a Hospitality team leader to join our welcoming Hospitality team on a full time basis.
Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, \”Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.\”
Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women\’s health and cancer care. We have 51 bedrooms and five operating theatres.
Duties and responsibilities:
– To lead, motivate and direct all direct reports as well as managing staff in the absence of the Hospitality Manager.
– Be responsible for ensuring the highest standards are maintained. To provide and assist in putting into place efficient and effective working practice
– To assist in delivering the necessary training to all staff to ensure that the very highest standards are consistent and ensuring that staff competencies are completed and kept up to date.
– Attend regular briefing sessions with the Hospitality Manager. To attend and hold regular meetings with all front of house and kitchen staff and communicate the appropriate requirements and suggestions from all meetings attended.
– To be continually aware of the maintenance of good staff morale in all Hospitality Services areas and to ensure good working relationships with other departments within the hospital.
– To ensure that correct stock levels of chemicals, disposables, linen, staff uniforms is always available. To monitor suppliers\’ performance and record any shortfalls.
– To comply with legislation in Health & Safety and Food Hygiene.
– To assist and undertaken audits within the Hospital to ensure that we meet the required standards and are compliant and to action where necessary.
– On consultation with the Hospitality Manager to ensure that written operational policies for the department are documented and in accordance with Spire Healthcare policies and staff are trained accordingly.
– To assist in the prevention and control of infection within a specific area of practice, working under the guidance of the Hospital Infection Control Lead. To act as a departmental link person and role model to help create an environment that will promote the safety of patients, visitors and staff.
– To be responsible for the staff rota ensuring that staff are rostered on for the needs of the business.
Who we\’re looking for:
– Good standard of education. GCSE or equivalent in Maths and English preferable.
– Experience in the field of Food service
– Experience in leading and managing a team within hospitality
– Experience of working in similar environment
– Professional telephone manner.
– Good organisational skills and time management.
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
– 35 days annual leave inclusive of bank holidays
– Employer and employee contributory pension with flexible retirement options
– \’Spire for you\’ reward platform – discount and cashback for over 1000 retailers
– Free Bupa wellness screening
– Private medical insurance
– Life assurance
– Free onsite parking
Our people are our difference; it\’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it\’s more than just treating patients; it\’s about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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Hospitality Team Leader employer: Spire Healthcare Ltd
Contact Detail:
Spire Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Leader
✨Tip Number 1
Familiarise yourself with Spire Parkway Hospital's values and mission. Understanding their commitment to patient care and staff morale will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Highlight your leadership experience in hospitality settings. Be prepared to discuss specific examples of how you've motivated teams and maintained high standards, as this is crucial for the Hospitality Team Leader role.
✨Tip Number 3
Network with current or former employees of Spire Healthcare. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the role and the hospital. Inquire about their training programmes and how they support staff development, showing that you value ongoing learning.
We think you need these skills to ace Hospitality Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team leadership. Use specific examples that demonstrate your ability to manage staff, maintain high standards, and ensure excellent patient care.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and patient care. Mention why you want to work at Spire Parkway Hospital and how your skills align with their values and mission.
Highlight Relevant Experience: In your application, emphasise any previous roles in food service or hospitality management. Discuss your experience in training staff, managing stock levels, and ensuring compliance with health and safety regulations.
Showcase Soft Skills: Don’t forget to mention your organisational skills, time management, and ability to maintain good staff morale. These are crucial for the Hospitality Team Leader role and will set you apart from other candidates.
How to prepare for a job interview at Spire Healthcare Ltd
✨Show Your Leadership Skills
As a Hospitality Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and direct staff effectively.
✨Emphasise Your Experience in Food Service
Since the role requires experience in food service, make sure to discuss your relevant background. Talk about specific situations where you ensured high standards in food hygiene and service, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be ready to explain how you maintain good working relationships with other departments and how you communicate requirements and suggestions during meetings. This will show that you can foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a hospitality setting. Think of examples where you've dealt with difficult situations, such as managing staff morale or ensuring compliance with health and safety regulations.
