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- Tasks: Join us as a Patient Administrator, managing bookings and providing top-notch customer service.
- Company: Spire Healthcare is a leading independent hospital group in the UK, dedicated to patient care.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and discounts at over 1000 retailers.
- Other info: Induction training lasts 2 weeks; flexible shifts available Monday to Saturday.
- Why this job: Kickstart your healthcare career in a supportive environment with opportunities for growth and development.
- Qualifications: Strong literacy, numeracy skills, and experience in customer service or office roles are essential.
The predicted salary is between 25000 - 35000 £ per year.
Patient Administrator | Seaham PSC | Seaham | Full Time | Permanent | £12.26 per hour plus enhancements and excellent benefits.
Please note that these vacancies are based in our new Patient Support Centre in Seaham, County Durham. Due to a period of innovation, Spire are opening a state of the art Patient Support Centre in the heart of Seaham, we have a number of Administrator and Customer Service vacancies available in our new hub for people looking to develop or begin their healthcare career.
Please note - Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 7pm Monday to Friday with occasional Saturday shifts. Please only apply if you can commit to this!
As a PSC Administrator, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.
Duties and Responsibilities:
- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
- Manage the telephone lines in an effective and timely manner.
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations).
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter.
Who are we looking for:
- Demonstrable literacy and numeracy skills.
- Track record of successful delivery in a similar role, in an office and/or customer service environment.
- Experience of handling high call volumes in a fast paced environment.
- High level of PC literacy and experience of using multiple systems and programmes.
- Excellent interpersonal and communication skills.
- The ability to work effectively as part of a team.
- Able to work under pressure and to tight deadlines, with good organisational skills.
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays - pro rata.
- Employer and employee contributory pension with flexible retirement options.
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
- Free Car park.
- Free DBS.
- Free Uniform.
- Private medical insurance.
- Life assurance.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Succeeding and celebrating together.
We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Hospital Administrator employer: Spire Healthcare Ltd
Contact Detail:
Spire Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospital Administrator
✨Tip Number 1
Familiarise yourself with the SAP system mentioned in the job description. If you have access to any online tutorials or courses, take some time to learn the basics. This will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves managing high call volumes, consider role-playing scenarios with a friend or family member to improve your ability to handle enquiries efficiently and courteously.
✨Tip Number 3
Research Spire Healthcare and our values thoroughly. Understanding our commitment to clinical excellence and patient care will help you align your responses during any interviews, demonstrating that you share our passion for caring and doing the right thing.
✨Tip Number 4
Prepare examples from your past experiences that showcase your organisational skills and ability to work under pressure. Think of specific situations where you successfully managed multiple tasks or dealt with tight deadlines, as these will be valuable to discuss during the interview process.
We think you need these skills to ace Hospital Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Hospital Administrator position. Tailor your application to highlight relevant experience and skills that match what Spire Healthcare is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or administrative roles. Highlight any experience with high call volumes and using computerised systems, as these are key aspects of the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage patient enquiries and maintain an efficient bookings system.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Hospital Administrator role.
How to prepare for a job interview at Spire Healthcare Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Patient Administrator. Familiarise yourself with the duties listed in the job description, such as managing bookings and handling patient enquiries, so you can confidently discuss how your skills align with these tasks.
✨Demonstrate Your Communication Skills
As this role requires excellent interpersonal skills, prepare examples of how you've effectively communicated in previous roles. Be ready to showcase your ability to handle high call volumes and respond to enquiries courteously and efficiently.
✨Showcase Your Organisational Abilities
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks under pressure, especially in a fast-paced environment. You might want to share specific instances where you successfully juggled competing priorities.
✨Emphasise Teamwork
Since the role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Share examples that demonstrate your ability to contribute positively to a team dynamic and support your colleagues.