Operations Director

Operations Director

Operations Director | Spire Murrayfield Hospital, Wirral | Full Time | Permanent | Competitive Salary and Benefits Package

Lead performance. Empower teams. Shape the future of Spire Wirral.

Are you an accomplished operational leader who can turn strategy into results, inspire high‑performing teams and deliver meaningful service improvement?

About Spire Murrayfield Hospital, Wirral

Spire Murrayfield Hospital is a well‑established private hospital supporting patients across Wirral, Merseyside, North Wales and the surrounding communities. The hospital provides inpatient, day‑case, outpatient, diagnostic and surgical services, supported by committed colleagues and a strong local reputation.

As Operations Director, you will play a central role in delivering the hospital’s strategy, improving operational performance and supporting its continued growth.

Your key responsibilities

In this broad and influential position, you will:

• Provide visible, inclusive and accountable leadership across non‑clinical services, including ward administration, catering, engineering, housekeeping, reception, supplies, procurement and switchboard.
• Lead, develop and empower Heads of Department, setting clear expectations and translating hospital priorities into measurable departmental objectives.
• Maximise the safe and effective use of theatres, outpatient clinics, diagnostic imaging, inpatient and day‑case capacity.
• Review patient flow, space utilisation, staffing models and working patterns to support demand, service quality and sustainable growth.
• Monitor operational performance indicators, identifying areas for improvement and ensuring timely and effective action is taken.
• Work in partnership with the Finance Director to prepare and manage non‑clinical budgets, control costs and improve productivity and profitability.
• Identify commercial, capacity and service improvement opportunities and translate them into practical plans with measurable outcomes.
• Coordinate operational risk, incidents, policies and regulatory actions in partnership with clinical and governance colleagues.
• Lead operational service changes and relevant local capital schemes, ensuring effective planning, governance and benefit tracking.
• Contribute fully to Senior Management Team decision‑making and hospital‑wide leadership priorities.
• Participate in the hospital’s Senior Management Team on‑call rota and support the operational response outside normal working hours when required.

Who we are looking for

We are looking for an experienced senior leader who can demonstrate successful operational delivery within a complex, multi‑functional and customer‑focused environment.

You will bring:

• Significant senior management experience, with evidence of leading teams, organisational change and performance improvement.
• Strong commercial judgement and a sound understanding of budgets, business processes, capacity planning and operational performance.
• A successful track record of developing managers, improving colleague engagement and delivering results through others.
• The ability to translate strategic and commercial opportunities into practical, measurable delivery plans.
• Strong analytical, problem‑solving and process‑improvement skills.
• The confidence to manage competing priorities, challenge constructively and make sound, considered decisions.
• Excellent communication, listening, facilitation and presentation skills.
• The ability to influence a diverse range of senior stakeholders and build trusted working relationships.
• A proactive, resilient and results‑focused approach, supported by high levels of initiative and accountability.
• Confidence using data, digital tools and Microsoft Office applications to monitor performance and support decision‑making.
• Evidence of relevant continuing professional development.

Healthcare experience would be advantageous, particularly within independent healthcare or another regulated service environment. However, applications are also welcomed from experienced leaders working in other complex, regulated and customer‑focused sectors who can demonstrate strong and relevant transferable experience.

A relevant degree, postgraduate business qualification, management qualification, or formal experience of improvement, change or project management methodologies would also be desirable.

What success will look like

As Operations Director, your impact will be visible across the hospital. Success in this position will mean:

• Non‑clinical teams are engaged, well led and clear about their contribution to the hospital strategy.
• Capacity, utilisation and patient flow are managed proactively and safely.
• Patients and consultants receive responsive, coordinated and customer‑focused operational support.
• Financial and operational performance is clearly understood and supported by effective improvement plans.
• Heads of Department are empowered to improve services while remaining accountable for delivery.
• Operational risks, policies and improvement actions are managed consistently and effectively.

Why join Spire Wirral?

This is an opportunity to take on a broad and rewarding leadership remit at the heart of a well‑established hospital.

You will benefit from:

• A genuine opportunity to influence hospital strategy and operational delivery as a key member of the Senior Management Team.
• The ability to shape patient, consultant and colleague experience across the hospital.
• The opportunity to lead committed teams and build sustainable operational improvement.
• Access to development and career opportunities across Spire Healthcare.
• A competitive salary and comprehensive benefits package.

Benefits

We offer employed colleagues a competitive salary and comprehensive benefits package, which includes:

• 35 days’ annual leave inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• Private medical insurance.
• Life assurance.
• Wellness screening.
• Access to the Spire for You reward platform, including discounts and cashback with a wide range of retailers.
• Ongoing development, support and recognition.
• Group-wide career and progression opportunities.

Working arrangements

The majority of the working week will be hospital‑based. The role may require occasional evening or weekend working, participation in an on‑call rota and travel to regional or national meetings, which may include overnight stays.

Spire Healthcare reserves the right to close this vacancy before the advertised closing date if a sufficient number of applications is received.

For us, it is more than just treating patients. It is about looking after people.