At a Glance
- Tasks: Welcome patients, manage enquiries, and coordinate appointments in a busy healthcare environment.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Enjoy competitive pay, free parking, discounts, and opportunities for training and progression.
- Other info: Be part of a diverse team committed to excellence and employee well-being.
- Why this job: Flexible shifts that fit your schedule while making a real difference in patient care.
- Qualifications: Experience in admin or customer service with strong communication and organisation skills.
The predicted salary is between 31686 - 38728 £ per year.
Reception Administrator | Spire Leicester | Oadby | 0 Hours | Ad-Hoc Shifts
Spire Leicester Hospital is looking for experienced administrators to join our Bank team, supporting reception and patient bookings during busy periods, annual leave, and staff absence.
This is an ideal opportunity for someone with strong customer service or admin experience who wants flexible, ad-hoc shifts.
The Role
- You’ll play a key role in delivering a smooth patient experience, including:
- Welcoming patients and managing front desk enquiries
- Booking and coordinating appointments using internal systems (SAP)
- Handling calls and emails from patients, consultants, and insurers
- Supporting patient admissions and ensuring all documentation is accurate
- Liaising with clinical teams and external stakeholders
- Maintaining confidentiality and accurate records at all times
- What We’re Looking For
- Previous experience in administration, reception, or customer service
- Confident communication skills and a professional approach
- Strong organisation and attention to detail
- Comfortable using systems (SAP or similar is a bonus)
- Ability to work independently and adapt in a busy environment
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Save an average of £50 per month with our free onsite car park
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
- Wellbeing Centre access via 'Spire for You'
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion.
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
We commit to our employees' well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland.
It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients.
It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
Spire Healthcare are proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive culture for all.
Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
For us, it's more than just treating patients; it's about looking after people.
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Bank Receptionist in Leicester employer: Spire Healthcare Limited
Spire Healthcare Limited is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in Farnham, the company provides a competitive salary alongside a generous benefits package, including 35 days of annual leave and private medical insurance, making it an ideal place for pharmacists looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spire Healthcare Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spire Healthcare Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bank Receptionist in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spire Healthcare Limited:Your cover letter is your chance to shine! Tell us why you want to work at Spire Healthcare Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spire Healthcare Limited!
How to prepare for a job interview at Spire Healthcare Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
