Bank Switchboard Administrator in Cardiff

We are currently recruiting a Bank Switchboard Operator to join our Patient Support Centre based in St Mellons. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave and sickness absence. Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.

As a Bank Switchboard Operator, you will act as the first point of contact for patients, visitors and healthcare professionals contacting the hospital. You will be responsible for managing incoming and outgoing telephone communications across multiple hospital sites, ensuring all enquiries are handled in a professional, courteous and efficient manner, in line with hospital policies and procedures. This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.

• Operate the central switchboard system across multiple hospital sites
• Direct calls accurately to the appropriate departments or personnel
• Respond to telephone enquiries in a professional, efficient and consistent manner
• Escalate technical or telecommunications issues as appropriate
• Initiate emergency communication procedures (e.g. fire alerts or major incident protocols) when required
• Maintain strict confidentiality and comply with data protection requirements at all times

• Excellent verbal communication skills
• Ability to remain calm, professional and focused under pressure
• Strong organisational skills with the ability to prioritise and multitask effectively
• High level of attention to detail
• IT literate, with confidence in learning new systems
• Commitment to confidentiality and information governance standards

• Previous experience in a switchboard or call centre environment
• Experience working within a hospital or healthcare setting
• Familiarity with Microsoft Office applications, including Word, Outlook and Excel

This is a zero‑hours bank position. The Patient Support Centre operates Monday to Friday, 8:00am – 7:00pm, with shifts scheduled within these hours on an as‑needed basis.

• Weekly pay
• Competitive bank rates
• Free on‑site parking (saving an average of £50 per month)
• Access to the Spire Healthcare Pension Scheme
• Blue Light Card discounts
• Additional SmartSpending discounts via Spire for You
• Access to wellbeing and support services via Spire for You
• Free DBS check
• Full induction and mandatory training
• Ongoing support from Spire’s dedicated Resourcing Team
• Opportunities for further training and progression into permanent roles

Our people are our difference. It is their dedication, warmth and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues’ wellbeing through work‑life balance, continuous development and meaningful reward. For us it is about more than treating patients – it is about caring for people.

We reserve the right to close this vacancy early should a sufficient number of applications be received. We therefore encourage early application.