At a Glance
- Tasks: Support patients in navigating private treatment options and manage enquiries effectively.
- Company: Join Spire Parkway Hospital, a leading independent hospital group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a competitive salary.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while working in a collaborative team.
- Qualifications: Excellent customer service skills and experience in a similar role are essential.
The predicted salary is between 30145 - 36843 £ per year.
Private Patient Co-ordinator | Spire Parkway Hospital | Private Hospital | Solihull, Birmingham | Full Time – 37.5hrs | Permanent | Excellent Benefits
Spire Parkway Hospital have an exciting opportunity for are seeking a Private Patient Coordinator to join their team on a full time basis.
The high-profile role is in place to support patients and consultant colleagues navigate suitable private pathways and treatment options.
The Private patient coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance.
The role will support the conversion warm leads into appointments and admissions to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’
Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services.
Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding.
The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
They provided emotional support to patients, families and carers.”
Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands.
This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care.
We have 51 bedrooms and five operating theatres.
Duties and responsibilities
- Manage in bound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking in a timely and conscientious manner
- Handle own workload effectively
- Use of digital systems such as CRM/Workflow/Pricing
- Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate
- Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution
- Working to agreed KPIs with positive and proactive customer-focused attitude
- Provide support and guidance to consultants and their patients
- Convert warm leads into appointments/sales in order to meet key performance targets
- Take payments for planned diagnostics and treatments
- Act as a change champion for new ways of working including digital tools
- Demonstrate excellent communication, interpersonal and relationship building skills
- Utilising a variety of systems that support the prioritisation and managing of your workload
- Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems
Who we're looking for
- To be able to demonstrate excellent customer service skills and a confident approach to handling a variety of systems
- Experience of working in a similar position
- Comfortable handling sensitive conversations
- Enjoys working in a collaborative, fast paced team environment
- Be able to work effectively to a national sales framework
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
- Demonstrable ability to process data effectively and accurately
- The ability to work in a methodical, systematic way
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park.
We commit to our employees’ well-being through work life balance, on-going development, support and reward.
Our Values
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue.
From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive culture for all.
Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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Private Patient Co-ordinator in Birmingham employer: Spire Healthcare Limited
Spire Healthcare Limited is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in Farnham, the company provides a competitive salary alongside a generous benefits package, including 35 days of annual leave and private medical insurance, making it an ideal place for pharmacists looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Co-ordinator in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Spire Healthcare Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Spire Healthcare Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Spire Healthcare Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Private Patient Co-ordinator in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Spire Healthcare Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Spire Healthcare Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Spire Healthcare Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Spire Healthcare Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Spire Healthcare Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Spire Healthcare Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
