At a Glance
- Tasks: Lead improvements in patient experience and drive positive change in healthcare.
- Company: Spire South Bank Hospital, a leader in private healthcare for over 30 years.
- Benefits: Competitive salary, 35 days leave, wellness screening, and flexible pension options.
- Other info: Join a diverse team committed to clinical excellence and patient satisfaction.
- Why this job: Make a real impact on patient care and be part of a dedicated team.
- Qualifications: Experience in healthcare, excellent communication skills, and a proactive approach.
The predicted salary is between 19800 - 19800 £ per year.
Spire South Bank Hospital has an exciting opportunity for a Patient Experience Lead to lead and drive improvements to the patient experience. This role is part time (22.5 hours) in the Quality and Governance team.
Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire. We work with some of the areas most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive.
Our vision is to be recognised as a world-class healthcare provider, bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care.
Duties and responsibilities:
- To lead and drive improvements to the patient experience utilising all information available within Spire.
- Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.
- The post holder must demonstrate excellent communication and interpersonal skills with the ability to influence change.
- Must also be able to interrogate data and turn it into meaningful actions to deliver positive change.
- The post holder is responsible for ensuring that there is a focus on the delivery of a person-centred approach to the resolution of complaints, concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/family feedback to improve practice, processes and experience.
- The post holder needs to be proactive in dealing with issues without instruction as appropriate, be a self-starter and be able to chair and inspire the patient experience committee.
Who we’re looking for:
- Good working knowledge of the CQC.
- Experience of dealing with patients and other stakeholders.
- Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences.
- Able to work to tight timescales.
- Confidence to make decisions in an appropriate manner when direction is not available.
- Self-starter with experience of dealing with patients and other stakeholders.
- Demonstrable experience in healthcare.
- Knowledge of healthcare processes.
- Keen interest in hospital development and service improvement.
- Ability to build relationships with stakeholders.
- Ability to manage conflict and negotiate outcomes.
- IT literate and a competent user of MS Office suite.
Benefits:
- We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
- Save an average of £50 per month with our free onsite car park.
We commit to our employees’ well-being through work-life balance, ongoing development, support and reward.
Our Values
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Patient Experience Lead - Quality and Governance Specialist in Worcester employer: Spire Healthcare Group
Spire Healthcare Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. At St Anthony's Hospital in Sutton, you will benefit from generous perks such as 35 days of annual leave and private medical insurance, all while leading a dedicated team in a role that makes a meaningful impact on healthcare delivery. Join us to advance your career in a dynamic environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Lead - Quality and Governance Specialist in Worcester
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Patient Experience Lead - Quality and Governance Specialist in Worcester
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Spire Healthcare Group, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Spire Healthcare Group
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Spire Healthcare Group.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Spire Healthcare Group.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Spire Healthcare Group can really resonate with interviewers and show your commitment to the field.
