Outpatients Administrator in Washington

Patient Administrator | Seaham PSC | Seaham | Full Time | Permanent | £12.26 per hour plus enhancements and excellent benefits.

Please note that these vacancies are based in our Patient Support Centre in Seaham, County Durham. We have a number of Administrator and Customer Service vacancies available in our new hub for people looking to develop or begin their healthcare career. Induction training will be held for 2 weeks (9am to 5pm); following this, shifts will vary between the hours of 8am to 7pm Monday to Friday with occasional Saturday shifts. Please only apply if you can commit to this!

As a PSC Administrator, you will be responsible for ensuring the provision and maintenance of an efficient patient customer service experience within the centre.

Duties and Responsibilities:

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
• Manage the telephone lines in an effective and timely manner.
• Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations).
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter.

Who are we looking for:

• Demonstrable literacy and numeracy skills.
• Track record of successful delivery in a similar role, in an office and/or customer service environment.
• Experience of handling high call volumes in a fast-paced environment.
• High level of PC literacy and experience of using multiple systems and programmes.
• Excellent interpersonal and communication skills.
• The ability to work effectively as part of a team.
• Able to work under pressure and to tight deadlines, with good organisational skills.

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays - pro rata.
• Employer and employee contributory pension with flexible retirement options.
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
• Free Car park.
• Free DBS.
• Free Uniform.
• Private medical insurance.
• Life assurance.

Our Values:

• Driving clinical excellence.
• Doing the right thing.
• Caring is our passion.
• Keeping it simple.
• Succeeding and celebrating together.

We commit to our employees' well-being through work-life balance, ongoing development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.