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- Tasks: Manage incoming and outgoing calls, ensuring excellent customer service.
- Company: Join Spire Healthcare, a leading independent hospital group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Why this job: Make a positive impact on patients' lives while working in a supportive team environment.
- Qualifications: GCSEs in English and Maths; previous switchboard or call centre experience preferred.
- Other info: Shift work required; commitment to diversity and inclusion is a core value.
The predicted salary is between 24000 - 36000 £ per year.
CARDIFF, SOUTH GLAMORGAN, United Kingdom
Job Description
Switchboard Operator | Private Hospital | Full Time | Permanent | St Mellons | Competitive salary plus excellent benefits
Our new Patient Support Centre based in St Mellons is recruiting for a Switchboard Operator to join their team. We are looking for candidates who demonstrate excellent customer service skills and a confident approach to handling a variety of systems
The Switchboard Operator is the first point of contact for many patients and healthcare professionals. Managing all incoming and outgoing telephone communications, ensuring calls are handled efficiently, courteously, and in line with hospital protocols, the role is an advocate of excellent customer care whilst working as a team. To make a positive difference to our patients lives through outstanding personalised care.
Duties and Responsibilities
- Operating the central switchboard system to manage internal and external calls for multiple hospital sites.
- First point of contact for all switchboard telephone communications, directing calls to appropriate Spire Healthcare hospital staff/departments/key stakeholders.
- Ensuring telephone enquiries are dealt with in line with the company standards in a professional, consistent and efficient manner, to facilitate smooth communication minimising missed calls.
- Escalate technical issues or service disruptions to IT or telecoms support teams.
- In the event of emergency situations responsible for initiating emergency call procedures (e.g. fire, major incident).
Who we\’re looking for
- GCSEs (or equivalent) including English and Maths.
- Excellent verbal communication and interpersonal skills.
- Ability to remain calm and focused under pressure, especially during emergencies.
- Enthusiastic, self-motivated, able to prioritise and work accurately under pressure.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Commitment to maintaining confidentiality and adhering to data protection regulations.
- IT literate with the ability to learn new systems quickly.
- Previous experience in a switchboard or call centre environment is highly desirable.
- Proficient in using telephone systems.
- Experience of working in a hospital environment
- Proficiency in Microsoft Office, particularly Word, Outlook and Excel.
Working Hours: Shift-work during Monday-Friday. Saturday working may be required.
Contract Type: Permanent, Full Time
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- \’Spire for you\’ reward platform – discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Please see the attached benefits leaflet for more information.
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Job Info
- Job Identification 23992
- Job Schedule Full time
- Locations 2nd Floor, Building 1, Eastern Business Park,, CARDIFF, CF3 5EA, GB
#J-18808-Ljbffr
Switchboard Operator employer: Spire Healthcare Group
Contact Detail:
Spire Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the specific switchboard systems used in healthcare settings. Understanding how these systems operate will give you a significant edge during interviews, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Practice your verbal communication skills by engaging in role-play scenarios. Simulating call handling situations can help you remain calm under pressure, which is crucial for a Switchboard Operator, especially during emergencies.
✨Tip Number 3
Research Spire Healthcare's values and mission. Being able to articulate how your personal values align with theirs during the interview can demonstrate your commitment to providing excellent patient care and being part of their team.
✨Tip Number 4
Network with current or former employees of Spire Healthcare. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and switchboard operations. Emphasise any previous roles where you managed calls or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to handle pressure. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and proficiency with telephone systems. Mention any experience with Microsoft Office, particularly Word, Outlook, and Excel, as these are important for the role.
Showcase Your Commitment: Express your commitment to maintaining confidentiality and adhering to data protection regulations. This is crucial in a healthcare setting and will demonstrate your understanding of the responsibilities involved.
How to prepare for a job interview at Spire Healthcare Group
✨Showcase Your Customer Service Skills
As a Switchboard Operator, you'll be the first point of contact for patients and healthcare professionals. Make sure to highlight your previous customer service experience and how you handle calls with professionalism and courtesy.
✨Demonstrate Calmness Under Pressure
The role requires you to remain calm during emergencies. Prepare examples from your past experiences where you successfully managed stressful situations, showcasing your ability to think clearly and act decisively.
✨Familiarise Yourself with Hospital Protocols
Understanding hospital protocols is crucial for this position. Research common procedures and terminology used in healthcare settings, so you can speak confidently about how you would handle various scenarios.
✨Highlight Your IT Proficiency
Since the role involves operating a switchboard system and using Microsoft Office, be ready to discuss your technical skills. Mention any relevant experience with telephone systems or software that could be beneficial in this role.