At a Glance
- Tasks: Welcome patients and manage bookings in a fast-paced healthcare environment.
- Company: Spire Clare Park Hospital, a leading private healthcare provider.
- Benefits: Flexible shifts, weekly pay, discounts, and career development opportunities.
- Other info: Join a supportive team and access ongoing training and development.
- Why this job: Make a real difference in patient care while enjoying flexible work hours.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 26100 - 31900 £ per year.
Are you a confident and customer-focused administrator looking for flexibility around your lifestyle? Do you enjoy creating a welcoming experience and supporting people when they need it most? Spire Clare Park Hospital is seeking experienced and professional Hospital Reception to join our Bank team. You'll provide essential reception and booking support during busy periods, annual leave and staff absences, helping ensure our patients receive an exceptional experience from the moment they arrive.
This is a fantastic opportunity for someone with strong administration, reception, or customer service experience who is looking for flexible, ad-hoc work within a respected healthcare environment.
Why Join Spire Clare Park? Located in Farnham and rated 'Good' by the CQC, Spire Clare Park Hospital is a leading private hospital providing a wide range of elective surgical and diagnostic services. Our expert teams deliver outstanding patient care across specialities including Orthopaedics, General Surgery, Cosmetic Surgery, Urology, Dermatology and ENT, supported by state-of-the-art facilities and technology.
The Role: As the first point of contact for many of our patients, you'll play a vital role in ensuring every interaction is professional, efficient and welcoming. Key responsibilities include:
- Greeting patients and visitors and managing front desk enquiries
- Coordinating appointments and bookings using hospital systems
- Handling telephone and email enquiries from patients, consultants and insurers
- Supporting patient admissions and ensuring accurate documentation
- Working closely with clinical and administrative teams across the hospital
- Maintaining confidentiality and high standards of record keeping
- Delivering excellent customer service in a fast-paced healthcare setting
Who We're Looking For: We're looking for organised and proactive individuals who take pride in providing excellent service and thrive in a busy environment. You’ll ideally have:
- Previous administration, reception or customer service experience
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational abilities
- Good IT skills, with experience using booking or administration systems
- The ability to work independently and manage competing priorities
- A positive, professional and adaptable approach
- Experience within healthcare or knowledge of SAP systems would be advantageous but is not essential.
Working Hours: Bank Contract – Flexible Shifts. Shifts typically cover: 06:00 – 14:00, 13:00 – 21:00 Monday to Saturday, depending on service requirements.
Why Choose Spire? Working as part of our Bank team offers flexibility whilst still providing access to a range of benefits, including:
- Weekly pay
- Access to the Spire Healthcare pension scheme
- Blue Light Card discounts
- Free uniform and DBS check
- Comprehensive induction and mandatory training
- Opportunities to secure permanent positions across the business
- Ongoing support from Spire's specialist Resourcing Team
- Access to Spire for You – discounts and cashback at over 1,000 retailers
About Spire Healthcare: Spire Healthcare is one of the UK's leading independent healthcare providers, operating 39 hospitals and 8 clinics across England, Wales and Scotland. We are committed to delivering outstanding patient care while creating a supportive environment where our colleagues can develop, thrive and build rewarding careers. For us, it's more than just healthcare – it's about making a difference to every patient, every day.
Bank Receptionist in Surrey employer: Spire Healthcare Group
Spire Healthcare Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. At St Anthony's Hospital in Sutton, you will benefit from generous perks such as 35 days of annual leave and private medical insurance, all while leading a dedicated team in a role that makes a meaningful impact on healthcare delivery. Join us to advance your career in a dynamic environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spire Healthcare Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spire Healthcare Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bank Receptionist in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spire Healthcare Group:Your cover letter is your chance to shine! Tell us why you want to work at Spire Healthcare Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spire Healthcare Group!
How to prepare for a job interview at Spire Healthcare Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
