At a Glance
- Tasks: Lead a dynamic bookings team, ensuring top-notch service and efficient patient management.
- Company: Join Spire Claremont Hospital, a leader in personalised patient care.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Other info: Be part of a supportive team that values clinical excellence and celebrates success together.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Good literacy and numeracy skills; experience in customer service or office roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
Spire Claremont Hospital is looking for a Bookings Team Lead to join the team on a full‑time basis, working 37.5 hours per week.
Job Purpose
To ensure the delivery and administration of all stages of the booking process including admissions and pre‑op assessments across all payors. To ensure the booking team provides a high standard of customer service to all patients, consultants, NHS partners, staff and visitors. To manage workload effectively and efficiently in line with business demand, adhering to KPI’s, clinical standards and commercial requirements. To be an advocate of excellent customer care while working as a team, making a positive difference to our patients’ lives through outstanding personalised care.
Overall Responsibilities
- Provide and maintain an efficient bookings system for all patients, dealing with phone queries, managing email communications and using and managing computerised systems (SAP & HMS).
- Plan theatre lists for Consultants.
- Lead a team of multi‑skilled administrators who can adapt to the demands of the business and drive operational performance.
- Adhere to HR policies and procedures within the inpatient bookings team and pre‑op admin team, including managing sickness, annual leave and under‑performance management.
- Manage NHS contract work operationally, weekly performance meetings, management of patient flow and liaise with key NHS stakeholders.
- Maintain good working relationships with Consultant stakeholders.
- Ensure all administrators have monthly 1‑to‑1 meetings and feedback sessions, and EE’s set.
- Run a team meeting monthly to communicate any updates or changes.
- Ensure all calls are answered promptly, delivering high standards of customer service at all times, conduct regular quality assessments and give feedback to the team.
- Plan the workforce in line with activity to ensure timely management of all administrative tasks associated with bookings, pre‑op assessment and admissions.
- Create activity reports to share with the Patient Administration Manager, Operations Director and the SMT.
Qualifications and Training
Good standard of secondary education with demonstrable literacy and numeracy skills.
Experience
Track record of successful delivery in a similar role, in an office and / or customer service environment.
Benefits
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers.
- Private medical insurance.
- Life assurance.
Our Values
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Bookings Team Lead in Sheffield employer: Spire Healthcare Group
Spire Claremont Hospital is an exceptional employer, offering a supportive work culture that prioritises patient care and employee development. With generous benefits including 35 days of annual leave, private medical insurance, and a rewarding pension scheme, employees are encouraged to thrive both personally and professionally in the vibrant city of Sheffield. Join us to make a meaningful impact in healthcare while enjoying a collaborative environment that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Team Lead in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Spire Claremont. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 3
Show off your passion for patient care during the interview. Share examples of how you've made a positive impact in previous roles – it’s all about demonstrating that you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Bookings Team Lead in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bookings Team Lead role. Highlight your experience in managing bookings and customer service, as well as any relevant skills that align with our values at Spire Claremont.
Showcase Your Leadership Skills:As a potential team lead, it’s crucial to demonstrate your ability to manage and motivate a team. Share examples of how you've successfully led teams in the past and how you can drive operational performance in this role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your experience and skills, making it easy for us to see why you’d be a great fit for the position.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application is received directly by our team and allows us to process it more efficiently. Plus, it’s super easy!
How to prepare for a job interview at Spire Healthcare Group
✨Know the Booking Process Inside Out
Make sure you understand every stage of the booking process, from admissions to pre-op assessments. Familiarise yourself with the systems mentioned in the job description, like SAP and HMS, so you can confidently discuss how you would manage these processes.
✨Showcase Your Customer Service Skills
Since the role emphasises high standards of customer service, prepare examples of how you've delivered excellent service in previous roles. Think about specific situations where you went above and beyond for a patient or client, as this will resonate well with the interviewers.
✨Demonstrate Leadership Experience
As a Bookings Team Lead, you'll be managing a team. Be ready to talk about your leadership style and provide examples of how you've successfully led a team in the past. Highlight any experience you have with performance management and team meetings, as this is crucial for the role.
✨Align with Their Values
Spire Claremont has clear values like 'Driving clinical excellence' and 'Caring is our passion'. Before the interview, think about how your personal values align with theirs. Prepare to discuss how you embody these values in your work, which will show that you're a great cultural fit.
