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- Tasks: Assist patients with enquiries, book appointments, and provide excellent customer service.
- Company: Spire Healthcare is a leading private healthcare provider dedicated to high-quality patient care.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a free onsite car park.
- Why this job: Join a passionate team making a positive difference in people's lives through personalised care.
- Qualifications: Strong interpersonal skills, attention to detail, and experience in sales or contact centres required.
- Other info: Part-time role with flexible hours; perfect for students seeking valuable work experience.
Private Patient Sales Advisor | Private healthcare |Part-time 30 hours | Redbridge |
Spire London East Hospital are looking to recruit a Private Patient Sales Advisor, who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email.Part-time, 30 hours per week.
Working Hours:Monday – Saturday between 09:00am – 19:00pm
Contract Type:Permanent
Duties and responsibilities:
- Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
- Converting enquiries to outpatient appointments.
- Meeting team and individual targets relating to conversion, revenue and appointments.
- Attending patient information events to represent Spire Healthcare and our services
- Learning skills required to assist in outpatient appointments team as and when required
- Providing customers with excellent after-sales service
Who we\’re looking for:
- Excellent interpersonal skills
- First-rate organisational skills and attention to detail
- A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
- High level of customer service
- Experience in sales or a contact centre based role
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform – discount and cashback for over 100 retailers
- Free annual Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employee’s well-being through work life balance, on-going development, support, and reward.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Carly Dack on carly.dack@spirehealthcare.com
Closing Date: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to \’make a positive difference to people\’s lives through outstanding personalised care\’. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About the Team
Spire London East Hospital is a well-established private hospital delivering comprehensive treatments and care to our patients in east and central London and Essex. We offer fast access to high-quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare.
Job Info
- Job Identification 24138
- Posting Date 08/28/2025, 11:01 AM
- Apply Before 09/04/2025, 11:01 AM
- Degree Level A-Level
- Job Schedule Part time
- Locations Roding Lane South, Redbridge, Essex, IG4 5PZ, GB
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Private Patient Sales Advisor employer: Spire Healthcare Group
Contact Detail:
Spire Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Sales Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Spire Healthcare. Understanding their offerings will help you engage more effectively with potential patients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves handling enquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Spire Healthcare. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential role-play scenarios in interviews. Being able to demonstrate how you would handle a patient enquiry or resolve a query can showcase your customer service skills effectively.
We think you need these skills to ace Private Patient Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service, particularly in a contact centre environment. Emphasise your interpersonal skills and any achievements related to meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully handled enquiries or converted leads in previous roles.
Highlight IT Proficiency: Since the role requires a good grasp of standard IT packages, ensure you mention your proficiency in Microsoft Outlook, Excel, and any experience with SAP. This will demonstrate your readiness for the role.
Showcase Your Understanding of the Role: In your application, express your understanding of the responsibilities of a Private Patient Sales Advisor. Discuss how you would handle self-pay enquiries and your approach to providing after-sales service.
How to prepare for a job interview at Spire Healthcare Group
✨Showcase Your Customer Service Skills
As a Private Patient Sales Advisor, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, highlighting your interpersonal skills.
✨Familiarise Yourself with the Role
Understand the specific duties of the role, such as handling self-pay enquiries and converting them into appointments. Research Spire Healthcare's services and be ready to discuss how you can contribute to their mission of providing outstanding personalised care.
✨Prepare for Sales Scenarios
Since experience in sales is crucial, think about how you would approach converting enquiries into appointments. Be ready to discuss your sales techniques and how you can meet team and individual targets effectively.
✨Demonstrate IT Proficiency
The job requires a good grasp of standard IT packages. Brush up on your skills with Microsoft Outlook and Excel, and if possible, familiarise yourself with SAP. Be prepared to discuss how you have used these tools in previous roles.