At a Glance
- Tasks: Support patients in navigating private healthcare services and ensure a seamless experience.
- Company: Join Spire Little Aston Hospital, a leading private healthcare provider with a stellar reputation.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and discounts at over 1000 retailers.
- Other info: Be part of a diverse team committed to clinical excellence and patient care.
- Why this job: Make a real difference in patients' lives while working in a collaborative and fast-paced environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 36989 £ per year.
Private Patient Coordinator | Sutton Coldfield| Fixed term contract – 12 months | Full-Time | Competitive salary and excellent benefits
Spire Little Aston Hospitalare looking to recruit a Private Patient Coordinator on a fixed term contract to join our busy Business Development team.
This role plays an important part in helping patients and consultant colleagues navigate private healthcare services, ensuring they are matched with the most suitable treatment pathways and care options.
As a Private Patient Coordinator, you will act as a key point of contact for both self‑funding patients, providing a seamless and supportive experience throughout their journey.
You will also be responsible for nurturing enquiries and converting prospective patients into consultations and admissions, contributing to the achievement of departmental and organisational targets.
Spire Little Aston Hospital is a well‑established private healthcare provider with a reputation for delivering outstanding patient care for more than four decades.
Conveniently located in the Midlands, the hospital serves patients across Birmingham, Staffordshire and the wider West Midlands region.
By partnering with highly skilled Consultants, Surgeons, Anaesthetists and Physicians, we offer a broad range of specialist treatments tailored to individual patient needs.
We take pride in the excellent feedback we receive from our patients and remain committed to delivering exceptional healthcare experiences.
Our ambition is to be recognised as a leading healthcare provider, driven by talented professionals who are dedicated to providing first‑class clinical environments and the highest standards of personalised care.
Duties and responsibilities
- Manage inbound Self‑Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking in a timely and conscientious manner.
- Handle own workload effectively.
- Use of digital systems such as CRM/Workflow/Pricing.
- Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate.
- Manage all Self‑Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution.
- Work to agreed KPIs with a positive and proactive customer‑focused attitude.
- Provide support and guidance to consultants and their patients.
- Convert warm leads into appointments/sales in order to meet key performance targets.
- Act as a change champion for new ways of working including digital tools.
- Demonstrate excellent communication, interpersonal and relationship building skills.
- Utilise a variety of systems that support the prioritisation and management of your workload.
- Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems.
- To be able to demonstrate excellent customer service skills and a confident approach to handling a variety of systems.
- Experience of working in a similar position.
- Comfortable handling sensitive conversations.
- Enjoys working in a collaborative, fast‑paced team environment.
- Be able to work effectively to a national sales framework.
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations.
- Demonstrable ability to process data effectively and accurately.
- The ability to work in a methodical, systematic way.
Benefits
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
Our Values
- Driving clinical excellence
- Doing the right thing
- Caring is our passion.
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
We commit to our employees’ well‑being through work life balance, on‑going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland.
It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients.
It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
Spire Healthcare are proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive culture for all.
Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
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Private Patient Co-ordinator FTC employer: Spire Healthcare Group
Spire Healthcare Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. At St Anthony's Hospital in Sutton, you will benefit from generous perks such as 35 days of annual leave and private medical insurance, all while leading a dedicated team in a role that makes a meaningful impact on healthcare delivery. Join us to advance your career in a dynamic environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Co-ordinator FTC
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Spire Healthcare Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Spire Healthcare Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Spire Healthcare Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Private Patient Co-ordinator FTC
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Spire Healthcare Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Spire Healthcare Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Spire Healthcare Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Spire Healthcare Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Spire Healthcare Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Spire Healthcare Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
