Portfolio Lead - Patient Access

We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website, and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022. Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider.

As Portfolio Lead for Patient Access, you will lead strategic initiatives to streamline patient attraction, enquiry handling, and appointment booking processes across our hospital network whilst also leading key projects to attract partners in terms of consultants and third parties. This role involves optimising digital touch points, reducing barriers to care, and ensuring seamless patient on‑boarding experiences that drive both accessibility and operational efficiency.

You must have experience in customer journey mapping, digital marketing, or healthcare access management, with strong analytical skills to interpret booking data and patient flow metrics. Knowledge of CRM and CMS systems, online booking platforms, and patient communication technologies is essential, along with experience managing referral pathways and understanding healthcare regulatory requirements around patient access.

• Drive the performance and motivate multi-capability teams to deliver continuous improvement and transformational initiatives to time, cost and quality standards. Foster an environment that supports high performance, collaboration, and accountability across diverse skill sets.
• Ensure the delivery of value through ongoing monitoring and driving plans to optimise outcomes for end users. Implement robust tracking mechanisms to measure and report on value realisation against defined success criteria.
• Maintain excellent relationships with senior stakeholders in business areas related to the business process. Work collaboratively to optimize business processes and ensure successful embedding of new ways of working across the organisation.
• Oversee the initiative planning process including business analysis, change and communications management. Ensure initiatives are properly scoped, sequenced, and resourced effectively to maximise delivery success and minimise operational disruption.
• Ensure the resource required for end‑to‑end initiative delivery within the business process is identified upfront, including both project and business resource requirements. Coordinate resource allocation across multiple initiatives and business priorities.
• Lead governance and reporting activities across the business process, ensuring compliance with organisational standards. Effectively represent the business process in senior‑level governance forums and maintain transparent communication with all stakeholders.
• Oversee the estimation and control of initiative and ongoing operational costs, ensuring financial sustainability within allocated budgets. Provide regular financial reporting and maintain accountability for budget performance across the portfolio.
• Identify emerging trends, technologies, and opportunities related to the assigned business process. Conduct regular horizon scanning to ensure the portfolio remains aligned with industry best practices and technological advancement.

• Proven success in portfolio management and strategic delivery, with demonstrated experience in leading business process improvement and technology transformation initiatives.
• Strong background in business analysis, change management, and communications management, with the ability to scope, sequence, and resource complex initiatives effectively.
• Demonstrated expertise in stakeholder management at senior levels, with the ability to build and maintain relationships across diverse business areas and organisational functions.
• Experience in financial management including budgeting, cost estimation, and financial reporting within a portfolio or programme context.
• Proven ability in business case development with experience in benefits estimation, assumption validation, and long‑term value tracking.
• Experience in governance and reporting activities, with knowledge of organisational compliance standards and senior‑level forum representation.

• Experience in the healthcare sector, particularly in delivering business process improvements and technology solutions within healthcare organisations.
• Experience with emerging technologies and digital transformation initiatives within regulated industries.
• Background in strategic planning and roadmap development with experience in multi‑year initiative planning.

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants. We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under‑represented groups who feel they offer the requisite skills.

For us, it’s more than just treating patients; it’s about looking after people.