At a Glance
- Tasks: Provide exceptional customer service and efficient admin support in a busy hospital environment.
- Company: Join Spire Manchester Hospital, a leading private healthcare provider.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Other info: Flexible part-time hours with opportunities for career growth and development.
- Why this job: Make a difference in patients' lives while developing your skills in a supportive team.
- Qualifications: No formal qualifications needed; just great communication skills and a friendly attitude.
The predicted salary is between 25000 - 30000 £ per year.
Spire Manchester Hospital is looking for an experienced Receptionist/Administrator to join the admin team on a permanent, part‑time basis.
Contract type: Permanent, Part‑time
Working hours: 22.5 hrs per week; varied shifts Monday‑Sunday 6:30am‑8pm.
As Receptionist, you will be responsible for an exemplary level of customer service to all patients, consultants and hospital teams, presenting a high standard of personal appearance and total confidentiality in every aspect of work at all times. You will provide an efficient administrative service within the hospital, operating within established policies and procedures.
Duties and responsibilities (not limited):
- Providing an efficient administrative service within the hospital, operating within established policies and procedures.
- Welcoming, registering and directing patients, consultants and hospital teams in a proactive, warm, professional and caring manner to provide confidence and exceed customers’ expectations.
- Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
- Processing in‑patient/out‑patient charges, including accurate collection of credit card details over the phone and face‑to‑face.
- Supporting inpatient bookings by entering inpatient/day cases onto the computer system.
- Responsibility for admission lists, including allocation of admissions and liaising with nursing staff as appropriate.
- Admission/Discharge of patients onto the computer system ensuring accuracy of all information.
- Operating the hospital switchboard professionally and efficiently, ensuring timely response to all calls or enquiries.
- Undertaking various clerical duties including checking bed status reports, ordering and distributing newspapers, issuing badges for visitors and booking taxis.
Who we're looking for:
- No formal qualifications required; must communicate clearly with staff and patients and maintain a high standard of personal appearance.
- Experience in reception or a similar customer‑facing environment.
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships internally and externally.
- Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations.
- Confident telephone manner and ability to communicate with a wide range of customers at all levels.
- Ability to work effectively as part of a team.
- IT literate and competent user of the MS Office suite.
Benefits:
- 35 days annual leave (including bank holidays) – pro rata.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers.
- Private medical insurance.
- Subsidised meals.
- Life assurance.
- Free DBS.
- Free car park.
- Free uniform.
Receptionist in Manchester employer: Spire Healthcare Group
Spire Manchester Hospital is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible part-time hours, generous benefits including 35 days of annual leave, private medical insurance, and a rewarding platform for discounts, employees are encouraged to thrive both personally and professionally in a caring environment dedicated to delivering outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Manchester
✨Tip Number 1
Get to know the hospital's vibe! Before your interview, take a stroll around the area or check out their website. Understanding their values and culture will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will boost your confidence and help you nail those tricky customer service questions that might come up.
✨Tip Number 3
Dress to impress! As a receptionist, your appearance matters. Choose an outfit that reflects professionalism and aligns with the hospital's standards. First impressions count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Receptionist role. Highlight your customer service experience and any relevant admin skills. We want to see how you can bring your unique flair to our team!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about working at Spire Manchester Hospital and how your skills align with our values. Let us know what makes you the perfect fit for this role.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Use a friendly tone and keep it professional – we love a good balance!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be one step closer to joining our fantastic team at Spire Manchester Hospital!
How to prepare for a job interview at Spire Healthcare Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at a private hospital. Familiarise yourself with the key duties mentioned in the job description, such as patient registration and handling inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Receptionist, providing excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can convey warmth and professionalism, as these traits are essential for making patients feel comfortable and valued.
✨Practice Your Communication Style
Since you'll be interacting with a diverse range of people, practice your communication skills. Focus on being clear and confident, especially over the phone. You might want to role-play common scenarios you could encounter, like answering calls or directing patients, to ensure you're ready for anything that comes your way.
✨Dress to Impress
First impressions matter, especially in a healthcare setting. Make sure you dress smartly and maintain a high standard of personal appearance for your interview. This not only reflects your professionalism but also aligns with the expectations of the hospital environment.
