At a Glance
- Tasks: Provide exceptional customer service and administrative support in a busy hospital environment.
- Company: Join Spire Manchester Hospital, part of an award-winning healthcare group.
- Benefits: Enjoy 35 days annual leave, competitive salary, and comprehensive benefits.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong communication skills and experience in a customer-facing role preferred.
The predicted salary is between 24000 - 30000 £ per year.
Spire Manchester Hospital is currently looking for an experienced Receptionist/Administrator to join their admin team on a permanent, full-time basis. Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.
Contract type: Permanent, Full-time
Working hours: 37.5 hrs per week. Varied shifts across Monday - Sunday from 6:30 am to 20:00 pm.
As Receptionist, you will be responsible for an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures.
Duties and responsibilities (not limited):
- Providing an efficient administrative service within the hospital, operating within established policies and procedures.
- Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
- Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
- Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face.
- Supporting inpatient bookings by entering inpatient/day cases onto computer system.
- Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate.
- Admission/Discharge of patients onto computer system ensuring accuracy of all information.
- Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
- Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis.
Who we’re looking for:
- Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.
- Experience of working on a reception or in a similar customer facing environment.
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally.
- Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations.
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
- The ability to work effectively as part of a team.
- IT literate and a competent user of the MS Office suite of products.
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of.
Reception Administrator in Manchester employer: Spire Healthcare Group
Spire Manchester Hospital is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package, including 35 days of annual leave, and opportunities to develop skills in a dynamic healthcare environment, employees are empowered to deliver outstanding patient care while enjoying a fulfilling career. Located in the heart of Didsbury, our state-of-the-art facilities provide a unique setting for those looking to make a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know someone at Spire Manchester Hospital. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for that interview! Research common questions for reception roles and practice your responses. We want you to showcase your customer service skills and how you handle tricky situations with ease.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a professional healthcare environment. Make sure you look polished and presentable when you show up for interviews or networking events.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Reception Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Reception Administrator role. Highlight any previous customer service or administrative roles you've had, and don’t forget to mention your IT skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you’re excited about joining Spire Manchester Hospital and how you can contribute to their team. Keep it friendly yet professional.
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and staff, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and maybe even share an example of a time you handled a tricky situation.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at Spire Healthcare Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Administrator. Familiarise yourself with the specific duties mentioned in the job description, like patient admissions and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Reception Administrator, providing excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can convey warmth and professionalism, as these traits are essential for making patients feel welcome and valued.
✨Practice Your Communication Style
Since you'll be interacting with a diverse range of people, practice your communication skills. Be clear and confident when speaking, especially over the phone. You might want to rehearse common scenarios you could face, such as dealing with difficult situations or answering patient queries, to ensure you're ready for anything.
✨Dress the Part
First impressions matter, especially in a healthcare setting. Make sure you dress professionally for your interview, reflecting the high standards expected at Spire Manchester Hospital. A polished appearance will not only boost your confidence but also show that you take the opportunity seriously.
