At a Glance
- Tasks: Welcome patients and visitors, manage bookings, and provide excellent customer service.
- Company: Join Spire Healthcare, a leading independent hospital group in the UK.
- Benefits: Earn £12.76 per hour, enjoy flexible shifts, and access free parking.
- Other info: Flexible zero-hours contract with opportunities for training and career progression.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Customer service experience and good IT skills are essential.
The predicted salary is between 12.76 - 12.76 £ per hour.
- Bank Receptionist
- Spire Manchester Hospital | Bank / Zero-hours contract | £12.76 per hour
Spire Manchester Hospital has an exciting opportunity for a professional and customer-focused
Bank Receptionist to join our friendly and experienced team.
This is a flexible, zero-hours position that will provide additional support to the department when required.
Flexibility is essential , as shifts may be offered at short notice and will include a mixture of weekday, evening and occasional weekend working.
As a Bank Receptionist, you will be the first point of contact for patients, consultants and visitors.
You will provide a warm and professional welcome while delivering an efficient administrative service and maintaining confidentiality at all times.
- Working hours
- Flexible shifts on a zero-hours basis
- Shifts may be scheduled
- Monday to Friday between 7:30am and 8:00pm
- Occasional weekend working will be required
- Flexibility to cover the needs of the department, including holidays and absences, is essential
Contract type
Bank / Zero-hours contract
Hourly rate
£12.76
Duties and responsibilities
Your responsibilities will include, but are not limited to
- Welcoming, registering and directing patients, consultants and visitors in a warm and professional manner.
- Admitting and discharging patients in accordance with hospital procedures.
- Operating the hospital switchboard and responding to calls and enquiries promptly.
- Entering inpatient and day-case bookings accurately onto the hospital’s systems.
- Maintaining admission lists and liaising with clinical colleagues regarding patient admissions.
- Processing patient charges and collecting payment information accurately and securely.
- Completing general reception and administrative duties, including issuing visitor badges and arranging taxis.
- Ensuring reception areas remain clean, organised and presentable.
- Maintaining the confidentiality of patient, consultant and colleague information.
- Who we’re looking for
We are looking for someone who has
- Previous experience in a reception, administration or customer-facing role.
- Excellent communication and customer service skills.
- A confident and professional telephone manner.
- Good IT skills, including experience using Microsoft Office.
- Strong attention to detail and a methodical approach to work.
- The ability to work independently and as part of a busy team.
- A professional and discreet approach when handling sensitive information.
- The flexibility to work a variety of shifts, sometimes at short notice.
- Previous reception experience within healthcare would be advantageous but is not essential.
Benefits
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Save an average of £50 per month with our free onsite car park
- Access to Spire Healthcare pension
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team
We commit to our employees well-being through work life balance, on-going development, support and reward.
Our Values
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue.
From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Bank Receptionist in Manchester employer: Spire Healthcare Group
Spire Portsmouth Hospital is an exceptional employer, offering a supportive work culture that prioritises patient care and employee development. Located in Havant, Hampshire, our team enjoys flexible shifts and the opportunity to enhance their skills through comprehensive training programmes, making it a rewarding environment for those passionate about healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spire Healthcare Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spire Healthcare Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bank Receptionist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spire Healthcare Group:Your cover letter is your chance to shine! Tell us why you want to work at Spire Healthcare Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spire Healthcare Group!
How to prepare for a job interview at Spire Healthcare Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
