Bank Private Patient Coordinator in Leeds

Spire Leeds is currently looking to recruit for a Private Patient Sales Advisor to work on a flexible working basis. This is a fantastic opportunity to join a dynamic and friendly team. As Private Patient Coordinator, you will support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion of warm leads into appointments and admissions in order to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’

Duties and responsibilities (not limited to):

• Manage inbound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking by providing a timely and conscientious service.
• Through a consultative approach proactively convert patients post consultation to imaging, physiotherapy or surgical admission depending on their need ensuring patients get the treatment they need within the Spire network.
• Support Patient Service Centres at peak times specifically with the follow up of quotes.
• Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate.
• Work closely with consultants and medical administration teams to follow up and inform patients as to the next steps in their care.
• Support patients in the navigation of Insured (PMI) pathways where your skills will support a smooth patient pathway within the Spire Network this may include supporting patients to get preauthorisation.
• Support patients requiring specialised services find the right part of the Spire network for their care to ensure continuity for the patient and retention for Spire.

Who we’re looking for:

• Strongly customer centric.
• Face to face customer experience.
• Comfortable handling sensitive conversations.
• Confident approach to handling a variety of systems.
• Enjoys working in a collaborative, fast paced team environment.
• Be able to work effectively within a national sales framework whilst focusing on the needs of the local population.
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations.

Bank colleagues are paid weekly. We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave. Free uniform, free DBS, full induction, including mandatory training updates. Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.

We commit to our employees' well-being through work life balance, ongoing development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.