Bank Physio Administrator in Ilford

Spire London East Hospital are looking for a Physiotherapy Administrator to join their growing team. As Physiotherapy Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department. This is a Bank role, working Ad hoc shifts.

Spire London East Hospital is a well‑established private hospital delivering comprehensive treatments and care to our patients in east and central London and Essex. We offer fast access to high quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare.

• Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP).
• Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate.
• Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre‑op assessments etc.).
• Managing the Patient Discharge process and follow up Patient Satisfaction surveys.
• Provide general administrative support to the Head of Department and Lead Physiotherapists.
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face‑to‑face meetings, telephone or letter. Ensure an accurate record of the communication is held.
• Maintain departmental electronic and manual filing systems accurately.
• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests.

• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships, both internally and externally.
• Strong focus on delivering and meeting customer expectations.
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
• The ability to work effectively as part of a team.
• IT literate and a competent user of the MS Office suite of products.
• Able to work under pressure and to tight deadlines, with good organisational skills.

• Bank colleagues are paid weekly.
• Access to Spire Healthcare pension.
• Access to Blue Light Card discounts.
• Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’.
• Wellbeing Centre access via ‘Spire for You’.
• Free uniform.
• Free DBS.
• Full induction, including mandatory training updates.
• Opportunities for further training and progression into permanent posts.
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.

We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave. We commit to our employees well‑being through work life balance, on‑going development, support and reward.

Equal Opportunities: Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

For further information please email carly.dack@spirehealthcare.com

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.