At a Glance
- Tasks: Welcome patients and manage front desk enquiries while coordinating appointments.
- Company: Join Spire Healthcare, a leading independent healthcare provider in the UK.
- Benefits: Weekly pay, discounts, free uniform, and opportunities for career progression.
- Other info: Supportive work environment focused on your development and wellbeing.
- Why this job: Flexible shifts that fit your schedule while making a difference in patient care.
- Qualifications: Experience in admin or customer service with strong communication skills.
The predicted salary is between 27800 - 27800 £ per year.
Farnham Spire Clare Park Hospital is looking for experienced receptionists to join our Bank team, supporting reception and patient bookings during busy periods, annual leave, and staff absence. This is an ideal opportunity for someone with strong customer service or admin experience who wants flexible, ad-hoc shifts. Spire Clare Park Hospital is a modern elective hospital located in Farnham and is rated “Good” by the CQC. The hospital provides a broad range of surgical and diagnostic services, including Orthopaedics, General Surgery, Cosmetic Surgery, Urology, Dermatology and ENT, supported by state‑of‑the‑art imaging facilities.
The Role
- Welcoming patients and managing front desk enquiries
- Booking and coordinating appointments using internal systems (SAP)
- Handling calls and emails from patients, consultants, and insurers
- Supporting patient admissions and ensuring all documentation is accurate
- Liaising with clinical teams and external stakeholders
- Maintaining confidentiality and accurate records at all times
Who We’re Looking For
- Previous experience in administration, reception, or customer service
- Confident communication skills and a professional approach
- Strong organisation and attention to detail
- Comfortable using systems (SAP or similar is a bonus)
- Ability to work independently and adapt in a busy environment
Working Hours: 06:00 - 14:00 and 13:00 - 21:00
Contract Type: Bank
Why Join Spire?
- Weekly pay
- Access to Spire Healthcare pension
- Blue Light Card discounts
- Free uniform and free DBS
- Full induction and mandatory training
- Opportunities to progress into permanent roles
- Support throughout your recruitment journey from Spire’s specialist Resourcing Team
- Access to ‘Spire for You’ – discounts and cashback at over 1,000 retailers
About Spire Healthcare
Spire Healthcare is one of the UK’s leading independent healthcare providers, operating 39 hospitals and 8 clinics across England, Wales and Scotland. We are dedicated to delivering safe, high‑quality care and supporting our people through continuous development, wellbeing initiatives and a strong focus on work–life balance. Spire Healthcare is an equal opportunities employer and is committed to creating an inclusive and supportive workplace.
Please note: This vacancy may close early if a high volume of applications is received.
Bank Receptionist in Farnham employer: Spire Healthcare Group
Spire Clare Park Hospital is an excellent employer, offering flexible bank shifts that allow you to balance work and personal commitments while being part of a modern healthcare facility rated 'Good' by the CQC. With a strong focus on employee development, wellbeing initiatives, and a supportive work culture, you'll have access to numerous benefits including weekly pay, discounts at over 1,000 retailers, and opportunities for progression into permanent roles. Join us in delivering high-quality patient care in a collaborative environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist in Farnham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Spire Healthcare Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Spire Healthcare Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Bank Receptionist in Farnham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Spire Healthcare Group.
How to prepare for a job interview at Spire Healthcare Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Spire Healthcare Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Spire Healthcare Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
