At a Glance
- Tasks: Manage patient bookings and ensure a smooth experience for every patient.
- Company: Join Spire Healthcare, a supportive and caring environment.
- Benefits: Weekly pay, competitive rates, free parking, and access to discounts.
- Other info: Flexible zero-hour contract with opportunities for training and career progression.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Experience in administration or customer service; strong communication skills.
The predicted salary is between 11 - 16 £ per hour.
Due to an exciting period of growth, Spire Healthcare’s Patient Support Centre, located in Brentwood has multiple opportunities for Outpatient Appointments Administrators to join our team on a Bank basis. Whether you’re looking to build a career in healthcare or bring your administration and customer service experience into a more meaningful role, this could be the opportunity for you. This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis.
What you’ll be doing
As an Outpatient Appointments Administrator, you’ll be at the heart of our patient journey. From the very first phone call to confirming admissions, you’ll make sure every patient receives clear information and a smooth, supportive experience. Day to day you will:
- Manage and maintain patient bookings using our computerised system (SAP, RIS)
- Liaise with insurers, consultants, and clinical teams to ensure everything is in place for treatment
- Handle calls and enquiries from patients with empathy, accuracy, and professionalism
- Support with patient admission letters, medical coding queries, and other key documentation
- Keep electronic and manual records up to date in line with Data Protection and Spire policies
What we’re looking for
You don’t need healthcare experience to join us – but you do need:
- Proven experience in administration and/or customer service
- Great attention to detail, even under pressure
- Confident communication skills (written and verbal)
- Strong IT skills, especially in Microsoft Office
- A friendly, approachable manner and the ability to build relationships with patients, consultants, and colleagues alike
Working Hours
Zero‑Hour contract. Office is open Monday‑Friday 8am‑7pm, shifts within these times. Please only apply if you can commit to these hours.
Benefits
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Save an average of £50 per month with our free onsite car park
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’
- Wellbeing Centre access via ‘Spire for You’
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee’s well‑being through work life balance, on‑going development, support and reward. For us, it’s more than just treating patients; it’s about looking after people. If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Bank Outpatients Administrator in Brentwood employer: Spire Healthcare Group
Spire Healthcare’s Patient Support Centre in Brentwood is an exceptional employer, offering flexible bank shifts that allow you to balance work with personal commitments while making a meaningful impact on patient care. With a strong focus on employee well-being, competitive pay, and opportunities for professional growth, Spire fosters a supportive work culture where your contributions are valued and recognised. Join us to be part of a dedicated team that prioritises excellence and compassion in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Outpatients Administrator in Brentwood
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in healthcare. A personal recommendation can make all the difference when you're trying to land that Outpatient Appointments Administrator role.
✨Tip Number 2
Prepare for those interviews! Research Spire Healthcare and understand their values and mission. When you know what they stand for, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you feel more confident and articulate when discussing your administration and customer service experience during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Spire Healthcare family!
We think you need these skills to ace Bank Outpatients Administrator in Brentwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administration and customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the Outpatient Appointments Administrator role and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves liaising with patients and colleagues, make sure your written application reflects your confident communication skills. Clear and concise language goes a long way in making a great impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t wait too long!
How to prepare for a job interview at Spire Healthcare Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Appointments Administrator. Familiarise yourself with terms like SAP and RIS, as well as the importance of patient communication. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of patient interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you handled difficult situations with empathy and professionalism. This will demonstrate your ability to connect with patients and provide them with a supportive experience.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this position. During the interview, share instances where your meticulous nature helped avoid mistakes or improved processes. Whether it’s managing bookings or keeping records up to date, showing that you can maintain accuracy under pressure will set you apart.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
