Bank Medical Secretary

Spire London East Hospital is looking to recruit an experienced Medical Secretary to join our team and support our valued Consultants in providing a high-quality service on the bank.

Responsibilities

• To provide an efficient secretarial service to all Consultants.
• To type all Consultants’ clinic notes and letters to General Practitioners and external agencies, meeting deadlines (48 - 72 hours).
• To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature.
• To liaise with Consultants and their secretaries in order to resolve patient queries/complaints in a timely manner.
• To be solely responsible for at least six Consultants, handling all clinic correspondence, telephone calls, and queries relating to the allocated Consultant, displaying a high level of accuracy, presentation and attention to detail.
• To communicate effectively with GP surgeries, other healthcare professionals (e.g., Occupational Health Nurses, physiotherapists).
• To provide copy clinic letters when needed.
• To open Consultants’ mail and distribute.
• To type discharge summaries/operation notes etc dictated by Consultants.
• To log all incoming clinic/theatre typing, insurance claim forms, DWP forms etc and distribute appropriately.
• To order Consultants’ paper, office stationery etc.
• To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital.
• To assist in the training of new and trainee Medical Secretaries.
• To undergo all mandatory training required (e.g., fire, health and safety).
• To ensure consistent provision of service during holiday/sickness periods by providing adequate cover of private typing.
• To contribute to the development of departmental procedures.
• To familiarise with company policies and procedures.
• To deliver exemplary customer service to all users of the service (consultants, patients and co-workers).
• To assist with any other reasonable duties required as per the Senior Medical Secretary.

Qualifications, Training & Experience

• Good standard of education.
• Excellent communication skills.
• Professional telephone manner.
• A good knowledge of medical, anatomical and physiological terminology.
• Knowledge of IT systems.

Benefits

• Bank colleagues are paid weekly.
• Access to Spire Healthcare pension.
• Access to Blue Light Card discounts.
• Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’.
• Wellbeing Centre access via ‘Spire for You’.
• Free uniform.
• Free DBS.
• Full induction, including mandatory training updates.
• Opportunities for further training and progression into permanent posts.
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
• We commit to our employees well-being through work life balance, ongoing development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

For further information please email Carly.Dack@spirehealthcare.com

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.