Reception Team Lead

Reception Team Lead in Woking

Woking Full-Time No home office possible

Spire St Anthony\’s Hospital is currently looking to recruit for an Reception Team Lead to join the team on a full time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.

Contract type: Permanent, Full time

Duties & Responsibilities (not limited to):

Working varied reception shifts in a hands- on capacity, supporting and overseeing the team
Promotion of Spire\’s Purpose, vision, mission, values and behaviours
Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
Actively involved in recruitment, training and induction
Achieving KPI targets as set by central Spire
To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
To undertake Datix incident investigations
To represent the department at various meetings, including Patient Experience, driving improvements and implementing change
Actively participating in the promotion of good communication and liaison with other hospital departments.
Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.

What do you need to have?

Educated to Higher Education level
Excellent numeracy, literacy and IT Skills
Minimum 2 years leadership experience in a highly customer service focussed role
Proven people management experience within a medium sized team
Excellent organisation and communication skills
Outstanding customer care skills with the ability to handle difficult situations
Emotional resilience, able to hold difficult conversations
The ability to manage change
Someone who can drive customer service

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: