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- Tasks: Lead a dynamic self-pay team, ensuring top-notch customer service and operational performance.
- Company: Join Spire Healthcare, a leader in private healthcare dedicated to excellence and care.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and discounts at over 1000 retailers.
- Why this job: This role offers career growth, a supportive culture, and the chance to make a real impact.
- Qualifications: Looking for driven individuals with strong communication skills and a passion for teamwork.
- Other info: Full training provided; flexible shifts between 8am and 7pm, with occasional Saturday work.
The predicted salary is between 36000 - 60000 £ per year.
Due to a period of innovation, Spire Healthcare are recruiting for a Team Leader to lead our patient ‘self pay’ team. We are looking for driven, customer-focused individuals to join our team on a full-time and permanent basis.
Full training will be provided and this is a real opportunity to develop your career in an organisation where looking after you is what we do best. Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturdays. Please note - induction will be full-time for a minimum of 4 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts.
Duties and responsibilities:
- To manage and lead within a team of multi-skilled administrators and team leaders, who can adapt to the demands of the business and drive operational performance.
- To adhere to HR policies and procedures within the self-pay team, including managing sickness, annual leave and performance management.
- Ensure all team leaders and administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set.
- Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times.
- Carry out quality assessments regularly and give feedback to the team.
- Plan the workforce in line with activity and ensure the timely management of all administrative tasks associated with self-pay.
- To work through and process KPI’s weekly and get to the root of any process issues that will then improve the scores.
- To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and provide the Self-Pay Manager, Director of Shared Services, SMT and HoDs with any data as required.
- Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration.
Who we’re looking for:
- Support other staff in the performance of their duties and establish good working relationships with colleagues and other Spire Healthcare staff.
- Promoting effective lines of communication throughout the working environment.
- Continuously improving both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews.
- Attend training events and meetings in order to acquire the knowledge and skill that have been identified as making the post holder particularly successful.
- Perform all duties in accordance with hospital policies.
- Attend all mandatory training sessions and any other training and development courses as required.
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
Our Values:
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Tim Lincoln-Shaw at tim.lincoln-shaw@spirehealthcare.com.
Self-Pay Team Leader employer: Spire Healthcare Group plc
Contact Detail:
Spire Healthcare Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self-Pay Team Leader
✨Tip Number 1
Familiarise yourself with the healthcare sector, particularly around self-pay services. Understanding the nuances of patient care and financial processes will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Highlighting your ability to drive performance and improve team dynamics will resonate well with the hiring managers.
✨Tip Number 3
Prepare to discuss your experience with KPIs and operational performance metrics. Being able to articulate how you've used data to enhance service delivery will show that you're results-driven and aligned with their goals.
✨Tip Number 4
Network with current or former employees of Spire Healthcare if possible. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Self-Pay Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Self-Pay Team Leader position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, customer service skills, and any relevant administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past work that showcase your ability to lead a team, improve processes, and deliver excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Spire Healthcare Group plc
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Self-Pay Team Leader. Be prepared to discuss how your previous experience aligns with managing a team, driving operational performance, and delivering excellent customer service.
✨Showcase Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, including any challenges you faced and how you overcame them.
✨Emphasise Customer Focus
Spire Healthcare values customer service highly. Be ready to share specific instances where you've gone above and beyond for customers or improved customer satisfaction in your previous roles.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and opportunities for professional development to show your genuine interest in the role and the organisation.
