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- Tasks: Be the go-to person for all customer queries in our Pathology Service.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and wellness screenings.
- Why this job: Make a real difference by providing excellent customer service in healthcare.
- Qualifications: Experience in customer service and strong attention to detail required.
- Other info: Join a motivated team committed to diversity and employee wellbeing.
The predicted salary is between 20000 - 27000 £ per year.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
As a Customer Service Advisor you will support the Pathology Business Lead in the provision of a first-class single point of contact for all customers with the Pathology Service. Your primary purpose is to make the Spire Pathology Service easy to do business with, regardless of customer group i.e. external, internal Spire Hospitals and 3rd party service providers.
Key Responsibilities- Acting as the single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers (e.g. NHS, private 3rd party providers)
- Supporting the customer pathways
- Focusing on quality and accuracy while supporting all Spire Pathology Customers
- Carrying out any other duty that reasonably falls within the general nature and level of responsibility of the post
- Experience of working in customer service environment
- Understanding of a range of routine and non-routine work procedures, requiring base level practical and keyboard skills
- Trained on MS Office and other relevant packages e.g. scientific reporting systems
- Ability to problem solve as well as a strong attention to detail
- Driven by delivering excellent customer service
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free wellness screening
- Private medical insurance
- Life assurance
Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills. For us, it's more than just treating patients; it's about looking after people.
Customer Service Advisor in Manchester employer: Spire Healthcare Group plc
Contact Detail:
Spire Healthcare Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Spire Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and showcase your problem-solving skills. We want to see that you can keep your cool under pressure!
✨Tip Number 3
Show off your attention to detail! During the interview, mention specific examples from your past roles where you went above and beyond for customers. This will highlight your commitment to delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Spire team.
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing genuine enthusiasm for what we do at Spire Healthcare.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully solved customer issues. We’re all about delivering excellent service, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Spire Healthcare Group plc
✨Know Your Stuff
Before the interview, make sure you understand Spire Healthcare's services and values. Familiarise yourself with the Pathology Service and think about how your experience in customer service can enhance the patient journey.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your attention to detail and ability to handle both routine and non-routine situations effectively.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Ask clarifying questions and summarise their points to show that you’re genuinely interested in understanding their needs.
✨Emphasise Teamwork
As a Customer Service Advisor, you'll be part of a larger team. Share experiences where you've collaborated with others to achieve a common goal, especially in a healthcare or customer service context.
