At a Glance
- Tasks: Help customers maximise value from aviation data and analytics solutions.
- Company: Join Spire, a leading space-to-cloud analytics company.
- Benefits: Enjoy generous time off, education assistance, and fitness reimbursement.
- Other info: Hybrid work model with opportunities for career growth.
- Why this job: Be a trusted advisor and make a real impact in the aviation industry.
- Qualifications: 3+ years in Customer Success or similar roles, excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
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As a Customer Success Manager within our Aviation business, you will be responsible for ensuring customers realize maximum value from Spire's aviation data and analytics solutions throughout their lifecycle.
- Location
- Glasgow
- Department
- Sales
You will act as a trusted advisor, helping customers successfully onboard, adopt our products, achieve their business objectives, and ultimately maximize the value of their investment.
You'll build strong relationships with customers, proactively identify opportunities to improve engagement, reduce churn, and partner closely with Sales to support renewals and account growth.
Success in this role requires excellent relationship management, commercial awareness, strong project coordination skills, and the ability to collaborate across Product, Engineering, Sales and Customer Support teams to deliver an outstanding customer experience.
What You'll Do
- Own a portfolio of aviation customers throughout their post-sales lifecycle.
- Lead customer onboarding and implementation, ensuring a smooth transition from Sales to Customer Success.
- Develop trusted relationships with customer stakeholders and become their primary strategic advisor.
- Drive customer adoption by helping customers fully utilize Spire's aviation products and capabilities.
- Conduct regular business reviews to demonstrate value, measure success against customer objectives, and identify new opportunities.
- Proactively monitor customer health, identify risks early, and execute retention strategies to minimize churn.
- Partner with Sales on contract renewals, expansion opportunities, and cross-sell initiatives.
- Gather customer feedback and translate market needs into actionable insights for Product and Engineering teams.
- Coordinate with Technical Support and Engineering to ensure timely resolution of customer issues.
- Maintain accurate customer records, success plans, and engagement activity within CRM systems.
- Track and report against key Customer Success metrics including retention, renewals, product adoption, customer satisfaction, and NPS.
- Become a trusted subject matter expert on Spire's Aviation solutions and industry trends.
- Key Success Measures
- Customer retention and renewal rates
- Expansion revenue through upsell and cross-sell
- Customer satisfaction (CSAT) and Net Promoter Score (NPS)
- Product adoption and customer engagement
- Customer health and risk management
- Successful onboarding and time-to-value
Who You Are
- 3+ years of experience in Customer Success, Account Management, Customer Experience, or a similar customer-facing role within a Saa S, data, software, or technology business.
- Proven experience managing enterprise or commercial customer relationships.
- Excellent communication, presentation, and stakeholder management skills.
- Strong commercial mindset with the ability to identify customer growth opportunities.
- Comfortable managing multiple customer priorities across timezones in a fast-paced environment.
- Highly organized with excellent attention to detail.
- Able to simplify complex technical concepts for both technical and non-technical audiences.
- Experience collaborating across Sales, Product, Engineering, and Support teams.
- Self-motivated with a proactive, customer-first mindset.
- Fluent in English.
- Preferred Qualifications
- Experience working within aviation data, geospatial tracking data or related industries.
- Experience supporting enterprise Saa S, API, or data platform customers.
- Familiarity with CRM platforms such as Hub Spot or Salesforce.
- Experience managing customer success metrics including retention, renewals, adoption, and NPS.
Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.
Access to US export-controlled software and/or technology may be required for this role.
If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying.
- Global Perks
- Name Your Satellite Program (NYSP)
- Launch Attendance
- Generous Time Off Policy
- Education Assistance Program
- Employee Assistance Program (EAP)
- Employee Stock Purchase Program (ESPP)
- Family Leave
- Fitness Reimbursement
- Employee Referral Program
- Healthy snacks & beverages in every office
- About Spire
We improve life on Earth with data from space.
Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites.
Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world.
In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.
Spire is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees.
We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
To help maintain a safe and secure workplace for Spire employees, all candidates who receive a conditional offer will be required to complete a background check.
This may include criminal history and employment verification.
Please take a moment to review Spire's Global Data Privacy Notice for Employees, Contractors, Candidates and Visitors, as well as Spire's Privacy Policy.
Kindly be advised that communication regarding your application may come from @spire. com, @recruiting. spire. com, or from Candidate. fyi (our scheduling tool).
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Customer Success Manager in Glasgow employer: Spire Government
At Spire Government, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Senior Software Engineer, you'll enjoy generous time off, education assistance, and the opportunity to work alongside a diverse team dedicated to advancing space technology. Our hybrid work model ensures flexibility while maintaining strong team connections, making it a rewarding environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spire Government. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spire Government before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spire Government:Your cover letter is your chance to shine! Tell us why you want to work at Spire Government specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spire Government!
How to prepare for a job interview at Spire Government
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
