At a Glance
- Tasks: Solve complex tech challenges and support diverse customer environments.
- Company: Join Spire Technology Group, a trusted tech partner in the UK.
- Benefits: Competitive salary, training opportunities, and a supportive team culture.
- Other info: Enjoy a modern office, social events, and clear career progression.
- Why this job: Make a real impact with cutting-edge technologies and innovative projects.
- Qualifications: Experience in 3rd Line Support and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
At Spire Technology Group, we're more than just an IT provider.
We're a trusted technology partner helping organisations across the UK embrace modern workplace technologies, strengthen cyber security, and transform the way they work.
As our business continues to grow, we're seeking an experienced and ambitious 3rd Line Engineer to join our technical team.
This is an exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base.
You will act as a senior technical escalation point within our support team, working closely with Helpdesk Engineers, Field Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements.
This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong customer relationships.
About the Role
As a 3rd Line Engineer, you will provide expert-level technical support, act as a senior escalation resource, and play a key role in maintaining and improving our customers' IT environments.
You will be responsible for diagnosing and resolving complex technical issues across Microsoft 365, cloud platforms, networking, cybersecurity, and infrastructure technologies, while supporting the continued development of our support services.
- Where you’ll Make an Impact
- Support and maintain server, cloud, network, storage, virtualisation and endpoint infrastructure
- Take ownership of complex technical problems through to resolution, coordinating with internal teams and third-party suppliers where required
- Participate in major incident management, providing technical expertise and supporting rapid service restoration
- Provide technical input into projects, migrations, upgrades and new technology deployments
- Identify opportunities to improve system reliability, resilience, performance and supportability
- Working with colleagues to support our varied client base with technical service queries
Key Responsibilities
- Provide 3rd line technical support and act as a senior escalation point for complex incidents and service requests.
- Diagnose and resolve advanced Microsoft 365, Azure, infrastructure, and networking issues.
- Support and administer Microsoft 365 environments across multiple managed customers.
- Mentor and support Level 1 and Level 2 engineers, promoting knowledge sharing and technical development.
- Assist with customer onboarding, migrations, technical projects, and infrastructure upgrades.
- Participate in technical reviews, customer meetings, and solution discussions.
- Create and maintain high-quality technical documentation and knowledgebase content.
- Manage and prioritise workload effectively while adhering to service level agreements (SLAs).
- Identify opportunities for automation, efficiency improvements, and service enhancement.
- Perform occasional on-site installations, project work, and customer support visits.
- Technical Skills & Experience
Strong working knowledge of
- Microsoft 365
- Exchange Online
- Microsoft Teams
- Share Point Online
- One Drive for Business
- Microsoft Purview and Compliance Centre
- Conditional Access & MFA
- Microsoft 365 tenant administration and migrations
- Azure Backup and Storage
- Hybrid cloud environments
- Cloud migration projects
- Cyber Security
- Microsoft security technologies
- Endpoint protection and device security
- Email security and threat protection
- Backup and disaster recovery solutions
- Ransomware protection and incident response principles
- Infrastructure & Networking
- Windows Server administration
- Active Directory and Group Policy
- Server virtualisation (Hyper-V, VMware or similar)
- Firewalls and VPN technologies
- Switching, routing and wireless networking
- Network troubleshooting and performance analysis
About You
To be successful in this role, you'll ideally have
- Proven experience in a senior 3rd Line Support role within a Managed Service Provider (MSP) environment.
- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Strong Microsoft 365 administration experience, including Exchange Online, Intune and Entra ID.
- Solid Windows Server and Active Directory experience.
- Strong networking knowledge including TCP/IP, DNS, DHCP, VLANs and VPNs.
- Experience supporting firewalls, switches and network infrastructure.
- Experience with virtualisation technologies such as VMware and Hyper-v.
- Knowledge of Microsoft Azure and Azure Virtual Desktop (AVD).
- Ability to work effectively under pressure during major incidents and service outages.
- A proactive approach to problem prevention, automation and continual improvement.
- Ability to manage multiple priorities and work effectively across technical teams and suppliers
- Outstanding communication and customer service skills.
- Experience delivering infrastructure and Microsoft 365 migration projects.
- Full UK driving licence and access to your own vehicle.
- Right to work in the UK.
Whilst not essential, the following would be advantageous
- Experience supporting 3CX or other Vo IP platforms
- Knowledge of AWS cloud platforms
- Relevant Microsoft, Comp TIA, or vendor certifications
- Power Shell and advanced scripting
What We Offer
- Competitive salary based on experience
- Opportunities for training, certifications, and career progression
- Exposure to a wide range of technologies and customer environments
- Supportive and collaborative team culture
- Involvement in challenging projects and modern cloud technologies
- A chance to make a real impact within a growing and ambitious technology business
- About Spire Technology Group
Spire Technology Group delivers managed IT services, cybersecurity services, connectivity, Vo IP, software development, and IT consultancy to varied Enterprise and SME organisations across the UK.
We pride ourselves on building long-term customer relationships through exceptional service, technical excellence and trusted advice.
To support the high level of client support, we’re proud to have a customer churn rate of less than 1%
If you're passionate about technology, enjoy solving complex problems, and want to work with a team that genuinely values innovation and customer service, we'd love to hear from you.
What Success Looks Like
Within your first year you’ll have
By the end of the first year, you will have been established as a trusted 3rd Line Support Engineer, independently resolving complex technical issues, contributing effectively to major incidents and technical projects, and providing technical guidance to the wider support team.
You will have developed a strong understanding of the organisation's technology environment and demonstrated measurable improvements in service stability, incident resolution, automation, documentation and problem prevention.
Why Join Spire Technology Group?
We’re an ambitious, growing technology business that believes our people are our greatest strength. When you join us, you’ll enjoy:
- Competitive salary from £40,000 depending on experience.
- Company-funded Microsoft and industry certifications.
- Clear career progression opportunities.
- Two additional paid charity volunteering days each year.
- Free on-site parking.
- Modern office environment.
- Regular social events and team activities.
- A supportive, collaborative culture where your ideas genuinely matter.
Ready to Make an Impact?
If you’re an experienced 3 Rd line engineer looking for a role where you can lead, influence and help shape the future of a growing technology business, we’d love to hear from you.
Join Spire Technology Group and play a key role in delivering outstanding technology solutions and exceptional customer service to organisations across the UK.
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3rd Line Engineer in Worcester employer: Spire BMS Limited
At Spire Technology Group, we pride ourselves on fostering a supportive and collaborative work culture that values innovation and technical excellence. As a 3rd Line Engineer, you'll benefit from competitive salaries, company-funded certifications, and clear career progression opportunities, all while working in a modern office environment with a team that genuinely cares about your growth and success. Join us to make a real impact in a growing technology business that prioritises exceptional service and strong customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer in Worcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Spire BMS Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Spire BMS Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Spire BMS Limited!
✨Direct Apply to Spire BMS Limited
Let's not forget to apply directly through the Spire BMS Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Engineer in Worcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Spire BMS Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Spire BMS Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Spire BMS Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
